Help Desk Technician

Location
Baltimore, Maryland
Posted
Oct 11, 2018
Closes
Nov 15, 2018
Hours
Full Time

The Help Desk Technician will work closely with the Manager, IT to provide technical support for software & hardware issues to all AHC employees. The Technician will keep employee equipment running effectively and troubleshoot a wide range of technical, computer-related issues. There are 200+ users & workstations (multiple sites in Arlington, VA, Silver Spring, MD and Baltimore, MD).

Minimum requirements:

• College degree in Computer Science or related field
• Two years’ experience providing IT support, specifically with troubleshooting & servicing users in an office environment
• Knowledge of Office 365; ability to demonstrate knowledge in applicable areas of technology
• Knowledge of SCCM or other imaging technology
• Knowledge of IOS devices
• Ability to perform remote troubleshooting
• Evidence of flexibility & problem-solving skills
• Ability to multi-task with frequent interruptions, occasionally in urgent situations
• Strong communication, customer service & time management skills
• Valid driver’s license & ability to travel within Northern Virginia (regularly) & Maryland (as needed)
• Ability to lift up to 50 lbs.

For immediate consideration, please visit & apply on our website www.ahcinc.org, under the ‘About Us’ tab. E/O/E

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