Oct 09, 2018
Dec 03, 2018
Full Time
Position Information

Please note: This is a re-opening to expand the pool of qualified candidates.  If you have already applied for this position, there is not need to re-apply unless you wish to update your application. 

The Eligibility Worker is responsible for determining eligibility of individuals and families for a variety of complex Federal, State and/or local financial assistance programs including: Temporary Assistance to Needy Families (TANF), General Relief, Foster Care, Refugee Assistance, Auxiliary Grants, Medical Assistance (Medicaid), State and Local Hospitalization, Energy Assistance, Housing Grants, Child Care Subsidy Program, and Supplemental Nutrition Assistance Program (SNAP). The employee will have substantial client contact both on the phone and in person as well as frequent contact with internal and external sources to collect, confirm, and verify client information. Services are provided to families and individuals, many of whom are from diverse cultural backgrounds with limited English fluency.

To learn more about our services, please click here.

Duties include:

  • Performing in-depth evaluation of social and financial circumstances;
  • Searching automated database systems to determine prior services provided;
  • Explaining eligibility programs, program parameters, client's rights and responsibilities to clients and families;
  • Referring clients to additional services to help meet needs;
  • Interpreting complex regulations with frequently changing policies and procedures for issuing timely and accurate benefits;
  • Connecting child care families with vendors/providers;
  • Completing service plans for child care case which includes establishing the need for child care services; and
  • Providing consumer education to assist parents in making informed choices about child care.
The employee works with a high degree of independence within established policies, procedures and guidelines and may be assigned specialized duties including providing coverage and training for other eligibility workers, pursuing fraud, and preparing summary reports for the Public Assistance Bureau.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

Minimum: Bachelor's degree in the social sciences or related field plus two years of full time experience in eligibility determination for financial assistance, medical assistance, Supplemental Nutrition Assistance Program (SNAP), or other closely related public assistance programs.

Language proficiency:  English/Spanish may be required for some vacancies.

Substitution: Experience in areas including employment interviewing, insurance claims, eligibility determination for benefits from local, state or Federal agencies or other closely related work may substitute for the degree on a year for year basis.

Desirables: Preference may be given to candidates with experience in one or more of the following:

  • Working in the Virginia Public Welfare System;
  • Summarizing data using MS Excel; and/or
  • Bilingual: English/Spanish

Special Requirements

Background check: A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

The candidate selected will be required to complete a State of Virginia Central Registry check.

Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.

An assessment of oral Spanish proficiency will be required before a candidate can be appointed to a bilingual vacancy. 

The incumbent in a bilingual position will receive the language pay premium on all hours worked and on paid leave hours.

Additional Information

Work Hours: Monday through Friday, 8:00 am to 5:00 pm.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

This is a re-opening to expand the pool of qualified candidates.  If you have already applied for this position, there is not need to re-apply unless you wish to update your application. Please contact the HR Analyst listed on this recruitment if you wish to update your application.

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