Network/Telecommunications Analyst III
Supervises the long term and day-to-day activities of the Server and Hardware Management Section and staff of technical employees (including contractors) involved in a variety of maintenance and new projects. Ensures that documentation of network equipment and change processes are acceptable for use by technical support team members. Assists in the development and updating of the Department's Strategic Plan for Police Information Technology networking equipment to ensure information is delivered efficiently to the end user devices. Provides technical guidance to agency staff. Coordinates with county Department of Information Technology (DIT) for subjects related to: networking, security, storage, and databases. Ensures that data contained on police servers is secured in compliance with appropriate DIT practices as well as county DIT security requirements. Creates workplans, test plans, and implementation plans to properly track infrastructure changes and updates. Reviews testing results and makes recommendations. Able to communicate clearly, both verbally and in writing, to customers and ITB staff - both internal and external. Meets with customers to determine infrastructure needs during an implementation or system upgrade or enhancement. Maintains technology inventory and refresh schedule for the agency. Handles procurements of software and hardware for the agency and approves requests through a technical review. Ensures the agency is supported by appropriate licensing requirements. Serves as an Agency Information Security Coordinator. Oversees the administration of the Police Organizational Unit (OU) in Active Directory, to include, user accounts, computer accounts, security groups, distribution lists, NTFS permissions and coordinates with DIT on Group Policy Objects (GPO).
Located in the Information Technology Bureau (ITB) of the Fairfax County Police Department.
- Provides administration of a super server network or multiple network servers;
- Plans and implements network security and data administration;
- Installs, configures, and upgrades network operating systems and equipment and LAN applications;
- Designs and implements data backup strategies;
- Troubleshoots network problems and supports client work stations;
- Plans, analyzes, designs, models, tests, evaluates, installs, troubleshoots and maintains network/telecommunication system infrastructure and deals with technically complex and difficult infrastructure problems and issues;
- Prepares training guides and supplemental troubleshooting documentation for infrastructure problems;
- Provides guidance and training to less experienced staff;
- Writes general work plans and status reports for projects and presents plans to management;
- Coordinates efforts with outside agency information technology personnel in the planning of joint network projects;
- Configures network interface cards, protocols, cabling, routers, bridges, hubs, and gateways;
- Researches, evaluates, and tests new technologies for existing and proposed network/telecommunication systems; performs third level technical support for system problems;
- Prepares technical specifications for new projects;
- Reviews and recommends changes as necessary;
- Assists with the development, review, and recommendation for award of service related contracts;
- Works with contractors and vendors;
- Assures compliance with contracts and established standards;
- Coordinates projects and activities with other county staff and outside contractors;
- Evaluates existing service levels;
- Recommends enhancements as needed;
- Assists in performing cost/benefit analyses on competing methods of providing data communication links;
- Provides technical consulting services to agencies in the evaluation, selection, and implementation of new and emerging network/telecommunication technologies with regard to solutions to program needs and business activities;
- Provides technical assistance to agency staff in troubleshooting problems in existing systems;
- Plans and manages projects, including developing and managing the budget;
- Performs system and cost-benefit analyses;
- Develops project scope and schedules;
- Procures necessary hardware and software;
- Manages project staff and provides technical guidance as needed;
- Oversees vendor support and ensures timely completion of project;
- Performs diagnostics on suspected faulty components and initiates corrective action;
- Provides training to other staff as needed;
- Develops and implements disaster recovery procedures and plans;
- Develops, implements, and maintains system operating procedures and ensures that all procedures are followed;
- Represents the agency and/or County at committee and task force meetings involving other agencies;
- Provides technical assistance and resources to other staff as needed.
- Considerable knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
- Considerable knowledge of communications network management and router configuration;
- Considerable knowledge of a wide variety of hardware and software, cabling, power requirements, ancillary equipment, etc. related to network operations and telecommunications systems;
- Knowledge of project management techniques and processes;
- Ability to plan, schedule, coordinate and manage studies, special projects, and assignments;
- Ability to evaluate and make recommendations on different applications software packages;
- Ability to provide guidance, training, and technical assistance to users and other staff;
- Ability to oversee, monitor, and maintain network and telecommunications operations;
- Ability to communicate effectively, both orally and in writing;
- Ability to assist users in solving systems problems;
- Ability to translate technical terminology into terms understandable to management and employees;
- Ability to establish and maintain effective business relationships;
Any combination of education, experience and training equivalent to possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus four years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus two years' experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and driving record check to the satisfaction of the employer.
Experience with public safety or emergency management information systems. Experience in defining and supervising the work of others in a project or team lead capacity. Experience with administering Microsoft Windows Server and Active Directory. Experience with managing Microsoft IIS and SQL. Excellent verbal and written communication skills. Ability to work well in a team environment or independently with little supervision, as required.
Work requires the ability to operate keyboard-driven equipment and to sit for long periods. Able to lift equipment weighing up to 30 pounds. Ability to operate a motor vehicle. All duties performed with or without reasonable accommodations.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.