Senior Benefits Specialist
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.
This position is located in the Retirement Section of the Office of Payroll and Benefits. The incumbent to this position will advise and assist employees on Federal retirement and benefits issues, and counsel employees on retirement, FEHB, FEGLI, TSP, benefits of buying back redeposit services, civilian and/or military deposit service, and related benefits information.
- Preparing annuity estimates, determining creditable civilian and military service, verifying service computation dates for retirement, and responding to inquiries regarding death claims and work with employees or beneficiaries to process claims for death benefits.
- Accepting applications for retirement and disability benefits from employees, reviewing the applications to ensure completeness, assisting the employee with the completion of the forms, performing document searches and related administrative work as needed to ensure completeness of applications, and ensuring follow-up on pending items to ensure timely resolution of cases.
- Analyzing employee service histories and corresponding retirement codes, processing retirement cards, and identifying and resolving FERCCA cases.
- Fielding general retirement questions from employees, contacting OPM, FEHB carriers, or other third parties as appropriate to resolve cases; coding appointment paperwork for retirement purposes, and working with payroll operations as needed to correct coding, establish payroll changes, and other actions related to retirement actions.
- Serving as a subject-matter expert for all issues related to retirement and death benefits and will be responsible for guiding and mentoring junior-level. Incumbent will be a focal point for customer service in person, by telephone and email as well as providing training and outreach to House staff in regard to retirement and benefits.
The incumbent has 8+ years experience working in the Federal Retirements arena, and has significant experience working FERCCA and complex retirement cases. (Legislative branch experience preferred)