Tier II Help Desk

Expiring today

Employer
AboutWeb
Location
Catonsville, MD
Posted
Oct 05, 2018
Closes
Oct 19, 2018
Ref
18-00079
Hours
Full Time
Job ID: 18-00079
Helpdesk- $60,000
Must have active TS/SCI with FSP in access with NSA
Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required.

Requirements: Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the Bachelor's Degree.

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