Administrative and Office Specialist III

Fairfax, VA, VA
Oct 01, 2018
Oct 17, 2018
Full Time

Job Category : Classified Staff

Working hours :

Salary : Commensurate with education and experience.

Web Announcement :
Customer Service Representative

The George Mason University, Student Accounts Office invites qualified applicants to apply for the Customer Service Representative position. The Customer Service Representative will provide excellent customer service; answering phone inquiries, assisting with walk-ins and emails; processing of various documents to include schedule adjustments, withdrawal requests, and stop-payment requests; distributing departmental mail; processing incoming check payments through the Cashier’s Office; and processing credit card refunds through our third party vendor. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Required Qualifications:

  • Excellent customer service and interpersonal skills, including the ability to de-escalate difficult customer interactions;
  • Demonstrated experience in accounts receivable, account analysis and reconciliation;
  • Demonstrated successful job experience requiring attention to detail and hands-on workload;
  • Well organized individual with strong interpersonal/communication skills;
  • Associate’s degree in business, accounting or equivalent combination of education and experience; and
  • Knowledge of student privacy laws. Preferred Qualifications:
  • Experience with Banner Student System is preferred.

Special Instructions : For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Job Close Date : 2018-10-15

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