Patient Advocate Full Time Evenings

Location
Virginia Beach, VA
Posted
Sep 17, 2018
Closes
Oct 19, 2018
Function
Nurse
Industry
Healthcare
Hours
Full Time
Job Description: Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected. Education Level
Bachelor's Level Degree

Experience
Required: Customer Service - 2 years

Preferred: Mediation - 2 years, Patient Advocacy - 2 years

License
None, unless noted in the “Other” section below

Skills
Required: Microsoft Office

Preferred: None, unless noted in the “Other” section below

Sentara Princess Anne Hospital is currently recruiting for an experienced Patient Advocate. This is a Full Time evening Shift, 1-9:30 PM position.
Sentara Princess Anne Hospital, located in Virginia Beach, VA, is a Magnet Status, general medical and surgical facility with 160 beds. The hospital offers a full-service emergency room with a dedicated observation unit, Critical Care, Oncology and Stroke services. It also encompasses a Family Maternity Center with an On-site Neonatal Intensive Care Unit.

Click here to learn more about Sentara Princess Anne Hospital!

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Other
Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.

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