Authorizations Secretary

Norfolk, VA
Sep 19, 2018
Oct 16, 2018
Full Time
Job Description: Provides clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining records and files, and providing assistance to customers. Education Level
High School Grad or Equivalent

Required: Secretary - 1 year

Preferred: None, unless noted in the “Other” section below

None, unless noted in the “Other” section below

Required: Communication, Critical Thinking, Microsoft Office, Service Orientation, Typing Speed 30+ WPM, Writing

Preferred: None, unless noted in the “Other” section below

PACE specific incumbents for this position require a minimum of one year of experience working with the frail or elderly population.

Optima Health Community Care is hiring an Authorizations Secretary
to join our Government LTSS/Authorizations team in Norfolk, VA.


Monday - Friday, 8am-5pm 

Department/Position Overview:

The ideal candidates are familiar with the medical preauthorization process and may have experience in providers offices making the prior authorization request to an Insurance Plan.  In addition, independent judgment skills and ability to prioritize and handle multiple time-sensitive requests is a must.

  • Ability to work in a fast-paced environment while seated in a work station and wearing a headset.
  • Ability to accept incoming provider calls while completing another task.  (multi-tasking)
  • Ability to quickly learn and navigate multiple computer systems using dual monitors.
  • Ability to adapt to changes in process
  • Detailed in all aspects of work
  • Excellent customer service skills both to external customers and internal customers
  • Ability to work on a team but also function independently
  • Ability to recognize the importance of prior authorization and its impact on the provider and the member affected
  • Familiarity with Medical Terminology
  • Previous health insurance companies is a plus.

Division Highlights:

Optima Health Community Care is a Commonwealth Coordinated Care Plus (CCC Plus) Medicaid plan for many older people and those with disabilities. CCC Plus is a Medicaid managed care program through the Virginia Department of Medical Assistance Services (DMAS).

With Optima Health Community Care, members benefit from an individualized, fully-integrated program with a state-wide network of providers. As an Optima Health Community employee, you will join a care team committed to providing customized and personalized support and services in the community that our members can count on. Optima Health is a service of Sentara Healthcare, so joining Optima is joining the Sentara Healthcare family.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

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