Tier 2 Help Desk Support Consultant

7 days left

McLean, VA
Sep 27, 2018
Oct 23, 2018
Full Time
Job ID: 18-00298
AboutWeb seeking qualified Tier II Support Consultants for direct hire positions with our client, a growing IT Managed Services firm supporting small and mid-sized businesses int he CD Metro area.. Regular travel to clients in the DC Metro area is a requirement. Candidates must have prior experience working for an IT support company supporting external clients or similar field experience working with multiple sites.


- Answer help desk calls and maintain tickets in help desk ticketing system
- Provide remote and onsite support
- Manage, maintain, troubleshoot and support networks, hardware, software, and other related peripherals
- Install and support new desktops, laptops, servers, networks, and printers
- Review and respond to remote monitoring and management (RMM) system alerts and notifications


- Minimum of 4 years experience in a technical support/network admin role
- Experience with PC hardware installation and maintenance
- Experience with software installation and support
- Experience supporting Windows operating systems and Office applications
- Experience with Windows Server, networking, and email systems (Exchange, Office 365)
- Experience with network storage management including backup and restore
- Experience with Mac hardware and OS X a plus
- Excellent time management, communication, and customer service skills
- Reliable transportation for onsite support


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