Application Support Analyst

Location
Washington D.C.
Posted
Sep 26, 2018
Closes
Oct 31, 2018
Function
IT, Analyst
Hours
Full Time

Position Opening:     Application Support Analyst

Department:              Legislative Computer Systems

                                    Office of the Clerk

                                    U.S. House of Representatives          

Starting Salary:        Up to $105,219

Closing Date:            October 22, 2018

Proposed Starting Date:   Immediate

Job Summary:          The Office of the Clerk for U.S. House of Representatives is seeking a dynamic and customer focused Software Application Support Analyst to join a development team that is dedicated to building and supporting systems critical to the U.S. House of Representatives and used by Members of Congress, Committees, other internal agencies, and the public. This position will focus on providing Tier II/III customer support and software/data analysis for a variety of systems.

As an experienced application support and data analyst, the applicant must have the temperament to provide quality support to a variety of personalities in a tactful, pleasant and professional manner. The applicant must also be able to exercise discretion and independent judgment in fulfillment of responsibilities. Attention to detail, thoroughness in their work and being proactive are a must.

Responsibilities:      

  • Clearly communicate technical solutions in a user-friendly, professional manner to end users.
  • Properly escalate unresolved support calls to other software development team members.
  • Troubleshoot reported issues, see problems through to resolution, follow up with customers, and properly record and close support tickets.
  • Identify and document change requests and bug fixes based on customer feedback and support calls.
  • Research and resolve data issues if/when they arise.
  • Participate in new application and hardware rollouts, testing, and special projects as needed.
  • Assist with and sometimes lead sessions designed to train the Tier I team on common support calls and resolutions.
  • Create and run ad-hoc data reports and analytics when requested.

Requirements:         

  • A Bachelor’s degree in Computer Science or related field and equivalent work experience is preferred.
  • Five or more years of experience providing tier II/III supporting custom software applications.
  • Strong knowledge and experience with some of the following are also required: Microsoft SQL, Helpdesk software tools (ex. Jira Service, BMS Remedy, Salesforce Desk, and Zendesk), troubleshooting applications through custom logs.
  • Strong communication (written and verbal) skills.
  • Self-motivated.
  • Experience supporting and working closely with project customers.
  • Strong organizational and problem-solving skills with an attention to detail.

Contact:    No telephone inquiries please. Interested individuals may fax, mail, or email a cover letter and resume to:

                                    Attn: Cindy Leach

                                    Office of the Clerk

                                    Legislative Computer Systems

                                    U.S. House of Representatives

                                    2401 Rayburn House Office Building

                                    Washington, D. C.  20515

                                    Fax: 202-225-6826

                                    LCS-Resume@mail.house.gov

This position is located onsite.

Hiring for this position is governed by the Veterans Employment Opportunities Act. Applicants seeking veterans’ preference consideration should email

veoa-iohr@mail.house.gov for further information.

Continued employment is contingent upon satisfactorily completing a criminal history records check. Employment with the U.S. House of Representatives is at-will.  EOE.

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