Senior Contact Center Representative

Educational Systems FCU
Prince Frederick
Sep 23, 2018
Oct 28, 2018
Full Time

Senior Contact Center Representative (Greenbelt, MD)

Company Overview

We’re a fast-growing credit union approaching $1 billion in assets with 12 branches, serving 87,000 members across seven counties in Maryland. We know who we are, who we serve, and where we are going. Our core purpose is serving the education community and we are proud of our values of integrity, competence, commitment and respect. Our vision is to be the premier financial services provider for the education community 

About This Career Opportunity

We’re looking for a high performing, experienced Senior Member Service Representative who provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member’s specific needs. Is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. Supports the Credit Union’s membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager. Acts as a sales and service role model for Member Services staff demonstrating high-level listening, sales and problem resolution skills. Supports Branch Manager in creating and maintaining a sales culture within the branch.

Position Requirements

High school diploma or equivalent GED. Associate degree preferred. Minimum three (3) years financial institution experience required. One (1) year supervisory experience preferred. Must have experience selling and cross- selling products or services in a financial institution. One (1) year experience in outside sales and/or business development preferred. Ability to meet and/or exceed sales goals. Ability to perform intermediate mathematical calculations. Must have excellent verbal and written communication skills. If designated as a bilingual position, must be able to pass a Spoken Language Assessment. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc. For traveling to off-site locations, must have reliable transportation, a valid driver's license and a clean driving record.


View our website at to view the job description and submit an application. Please visit our website at for more information. Educational Systems FCU is an equal opportunity employer.

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