ServiceNow Solution Architect/SME - 1664

7 days left

Location
Washington D.C.
Posted
Sep 18, 2018
Closes
Oct 27, 2018
Function
IT, IT Architect
Hours
Full Time

Summary

The MIL Corporation seeks a ServiceNow Solution Architect which will be a key member of the ServiceNow implementation project team and is responsible for implementing the application modules. The Architect works as a team member along with the Project Manager and supporting team members to deliver the complete solution for the customer. As MIL works to build their ServiceNow dedicated practice, MIL is seeking a Solution Architect who would be responsible for overall technical design of ServiceNow solution and alignment of technical solution to solving business problems.

Responsibilities

• Translates customer goals and objectives to technical vision and strategy. Work within and across practices and organizations to design leading-edge technology or application solutions that result in profitable revenue growth. Conceptualize, architects design, implement and support integrated solutions for client engagements.

• Interface with the client's highest technical executives.

• Leads technical presentations to clients including features, implementation approach, technical requirements, impacts, and benefits.

Understand all technical aspects of the ServiceNow implementation including:

• Experience in performing organization-level assessment of ITSM capabilities, to include process maturity, staff capability, and organizational readiness

• Experience in data and service integration, portal and dashboard development, service automation and orchestration, analytics.

• Expert Knowledge of implementation of process set to fully utilize ServiceNow ITSM tools suite

• Experience in using ServiceNow analytics and reporting to assess service desk efficiency

• Experience in Service Level Agreements (SLAs) reporting, Service Catalog development, and Service Catalog driven automation.

• Works with client stakeholders to evaluate the solution requirements and supports the management and traceability of requirements during the engagement

• Provides project oversight and acts as a subject matter expert resource to clients on Portfolio Solution processes, required products, product configuration, solution integration, implementation methodologies, resource requirements and implementation time-lines.

Required Qualifications

Understand all technical aspects of the ServiceNow implementation including:

• Experience in performing organization-level assessment of ITSM capabilities, to include process maturity, staff capability, and organizational readiness

• Experience in data and service integration, portal and dashboard development, service automation and orchestration, analytics.

• Expert Knowledge of implementation of process set to fully utilize ServiceNow ITSM tools suite

• Experience in using ServiceNow analytics and reporting to assess service desk efficiency

• Experience in Service Level Agreements (SLAs) reporting, Service Catalog development, and Service Catalog driven automation.

• Works with client stakeholders to evaluate the solution requirements and supports the management and traceability of requirements during the engagement

• Provides project oversight and acts as a subject matter expert resource to clients on Portfolio Solution processes, required products, product configuration, solution integration, implementation methodologies, resource requirements and implementation time-lines.

Desired Qualifications

• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.

• Leads advisory services, strategic planning activities and business case development within the assigned Unisys portfolio areas and infrastructure disciplines such as application / storage platforms, databases, networks, security and IT processes / operations / governance. Mentors junior architects on advisory services delivery.

• B.S. degree in Computer Science, MIS or equivalent preferred

• Advanced experience with ServiceNow implementations

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)

• 3+ years in ServiceNow design, implementation, and maintenance

• 3+ years hands-on experience in developing ITSM solutions in ServiceNow.

• 3+ years of solution development experience in standing up organizational level ServiceNow

• Experience working with US Federal Government customers;

• Excellent written and verbal communication skills

• System Administration Advanced Certification preferred

• Application Developer Certification preferred

Education
AA/AS

Clearance
Public Trust


The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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