IT Service Desk Support Specialist

Employer
Perspecta
Location
Fort Meade, MD
Posted
Sep 14, 2018
Closes
Sep 17, 2018
Hours
Full Time
Description Everyday at Perspecta, we enable hundreds of thousands of people to take on ournation's most important work. We're a company founded on a diverse set ofcapabilities and skills, bound together by a single promise: we never stopsolving our nation's most complex challenges. Our team of engineers,analysts, developers, investigators, integrators and architects work tirelesslyto create innovative solutions. We continually push ourselves-to respond,to adapt, to go further. To look ahead to the changing landscape anddevelop new and innovative ways to serve our customers. Perspectaworks with US government customers in defense, intelligence, civilian, healthcare, and state and local markets. Our high-caliber employees are rewarded inmany ways-not only through competitive salaries and benefits packages, but theopportunity to create a meaningful impact in jobs and on projects thatmatter. Perspecta'stalented and robust workforce-14,000 strong-stands ready to welcome you to theteam. Let's make an impact together. Perspectahas an immediate need for an I TService Desk Support Specialist -in Annapolis Junction,MD. Job Description: Respondsto internal and external IT Service Requests for IT service on both Unix and NTservers. Providesuser notification of receipt of Web- or email-submitted requests. Logsand tracks inquiries using service request management database, and maintains historyrecords and related documentation. Promptlycategorizes, generates, routes and escalates, when necessary, customer requeststhat are escalated beyond the ITSC area of responsibility. Saturdaythru Tuesday 7am - 5pm. Qualifications JobQualifications: 5 years' experience in similar fieldplus a BS degree in IT related field or 5 additional years. In addition, 2 years of experiencewith background in Microsoft Office applications to include Outlook, Word, andExcel is preferred. Experience in ticket managementsystem like Remedy is a plus. Unix experience is not required, butis a plus. Ability to work Saturday thru Tuesday7am - 5pm. EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories