Aviation Insurance Agent, New Business
Summary Responsible for acquiring new aircraft insurance customers by quoting, selling, writing, and servicing personal and commercial aircraft insurance for aircraft owners in a fast-paced, high volume inbound sales call center. Responsible for acquiring new aircraft insurance customers by quoting, selling, writing, and servicing personal and commercial aircraft insurance for aircraft owners in a fast-paced, high volume inbound sales call center. Outbound efforts include contacting prospects and customers to gather additional information, responding to internet requests for quotes and service, and following up on prior unsold quotes. Outbound efforts also include closing new sales via outbound telemarketing to lists of target prospects. Interact with underwriters at multiple insurance companies by phone and email to obtain insurance quotes, issue new policies and service existing policies. Service inquiries include answering customer questions, researching, and resolving billing issues, making policy changes and correcting company records. Primary focus is acquisition of new customers although some sales and servicing of existing (renewal) customers will be required. Utilize computer systems, office software and email/phone extensively. Explain insurance coverage and offer insurance advice to prospective and existing customers. Responsible for meeting individual and team monthly sales, service and quality goals while working in a team environment. Must be able to learn and strictly adhere to specifically defined and detailed company processes and procedures. Requirements BS/BA or equivalent business experience. Strong oral and written communication skills, customer service skills. Strong organizational and time management skills. Strong aptitude and comfort in learning computer systems. Experience with and the ability to use a PC to perform daily duties. Ability to work independently to achieve monthly goals while also working effectively in a collaborative team-oriented environment. Ability to multi-task and work under pressure in a fast-paced environment. Must be detail oriented and accurate and have the ability to work independently while following strict procedural guidelines. Property and Casualty insurance license is required. Must have: Two or more years' experience in aviation insurance as underwriter or sales agent; and/or Licensed private pilot or higher with two or more years personal lines or commercial P&C insurance experience as licensed agent or underwriter.