Customer Service Associate

Buy Buy BABY
Springfield, VA
Sep 14, 2018
Sep 18, 2018
Customer Service
Full Time
buybuyBABY is seeking passionate, energized, customer service focused people who thrive on a fast pace, enjoy working in a team environment, and take pride in making every customer experience remarkable.buybuyBABY offers: Flexible Hours that work around your busy life, Employee Discounts across all Bed Bath and Beyond brands, and a comprehensive training program that is a recipe for your success!The Customer Service Associate is expected to engage customers to determine their needs and direct them to the appropriate merchandise while providing product knowledge and offering additional goods and services. In this role you will perform a variety of tasks throughout the day while providing world class service and meeting established productivity goals. Key Responsibilities:* Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support* Promptly and politely responds to customer inquiries and requests for support* Escort customers to appropriate merchandise* Explain basic features of merchandise to customers* Resolve customer issues and escalates issues as necessary to ensure customer satisfaction * Organize and straightens merchandise areas on the sales floor* Process customer transactions through the register when required* Utilize the tools and programs related to wedding and gift registry* Execute activities related to store initiatives to offer customers additional products and services (eg, special sale items, credit card applications)* Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes and cart retrievalEducation/Experience/Qualifications:* High School diploma or equivalent* 0-1 years of retail experience desired* Effective communication and customer service skills* Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

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