Food Server - Osteria Costa (National Harbor)
Grade: POSITION SUMMARY:It is the primary responsibility of the Osteria Costa Food Server to provide high quality food and beverage service to guests in a fast-paced work environment, while following all local and departmental policies and procedures and in accordance to service standards.POSITION RESPONSIBILITIES/DUTIES:* Possesses and maintains in-depth knowledge on all food and beverage products served at the property.* Provides prompt, friendly, courteous, and outstanding food and beverage guest service at all times, while anticipating guest needs.* Serves alcoholic beverages to guests and verifies age of any guest who looks under the age of thirty. Alerts Management immediately if any guest appears to be intoxicated.* Thanks all guests and uses guest surname, if known.* Maintains cleanliness of the entire area including the floors, tables, ledges, counters, etc.* Maintains complete familiarity with all menu items and specials.* Follows all uniform and appearance standards.* Ensures that tables are properly set, side stations are clean, and all side work is properly done.* Resets tables after use and accurately rings all charges through the POS system.* Maintains proper sanitary and safety practices.* Offers additional service to ensure an outstanding guest experience.* Assists with initial guest complaints and informs manager on duty immediately.* Provides excellent service during high volume situations.SUPERVISORY RESPONSIBILITIES:* NoneEDUCATION and/or EXPERIENCE:Required:* High school diploma or equivalent.* Minimum of one year of serving experience in a fast-paced, high-volume restaurant operations.* Or equivalent combination of education, training, and experience.Preferred:* N/ACERTIFICATES, LICENSES, REGISTRATIONS:* Certification in food handling, alcohol awareness, gaming, etc., as mandated by local law.KNOWLEDGE/SKILLS/ABILITIES:* English Language Proficiency: The ability to speak and understand English when giving and receiving instructions, and talking with management, coworkers, and guests. This includes using correct grammar when speaking and not using slang terms.* Listening: The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations. This includes listening attentively to spoken information to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy.* Property Features/Services: Knowledge of services, amenities, hours of operation, property layout, and activities offered by property.* Dining Environment: The ability to monitor an indoor or outdoor dining environment to ensure the room is running smoothly and guests are receiving assistance as requested. This includes demonstrating an appropriate awareness of atmosphere and maintaining correct settings for music, room temperature (including fireplace use), curtains, ceiling fans, lighting, and lamps for the time of day and/or year.* Restaurant: Knowledge of property restaurants including food concepts, menu items, price range, dress code, and ambiance.* Beverage Knowledge: Knowledge of liquor brands, beers, and non-alcoholic drinks served on restaurant premises.* Wine: Knowledge of unique characteristics of wines served on the premises including grape variety, region/origin, and type/style of wine.* F&B Service Standards: Knowledge of all food and beverage service standards and procedures including service time, presentation, and quality standards.* Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.* Team Work: The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others' ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities.* Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.* Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, stomach, shoulders, legs, or a combination of these muscle groups.* Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks such as standing and sitting for long periods.