Relocation Project Manager

Washington, DC
Sep 14, 2018
Sep 17, 2018
Full Time
Job SummaryWorks as part of the project team, developing the scope and schedule for the project.Job ResponsibilitiesArea of ResponsibilityKey Elements and Essential TasksTime Spent on TaskProject Administration and ReportingSet up project files, folders and templates at start of project, using Best Practices; maintain the folder through out the projectDevelop and maintain project specific reporting to clientMaintain records in a manner that protects client and JLL confidentialityKeep track of project hours and forecast utilization relative to assignmentComplete JLL internal and client project close-outMove/Project ManagementPlan and manage successfully relocations up to 1,000 peopleManage the majority of a project by self and/or supervise additional staffEnsure client satisfaction throughout the relocation management processEnsure all relocation management activities are performed in a manner consistent with documented processes and in accordance with the client's and JLL's policies and proceduresDevelop and implement relocation project plan, schedule and budget through collaboration with the facility, project and construction managers and adhere to itDevelop and maintain project schedule in client's preferred formatPerform data input into the CAFM system to maintain occupancy informationEnsure data accuracy within move management and CAFM systemsEnsure compliance with all key performance indicatorsMeet assigned financial targetsReceive and process client move requestsProvide a single point of contact for all move management activitiesParticipate in planning meetings hosted by the client, Occupancy Planning and other key stakeholdersEstablish relocation project goals and objectives, making changes where necessary to ensure desired project resultsPrepare/update project status reports, review invoices and ensure timely payment, update tracking reports and maintain files for due diligence and financials.Prepare various RFP's & level for vendor and contractor services for the complete project.Procure and manage move labor, including vendor/contractor bidding process, evaluate proposals and recommend selection of vendor/contractorDemonstrate a proactive focus on meeting client and project requirements in a timely and cost effective mannerIncorporate "best practices" into relocation projectsInitiate and manage meetings to review move schedules with move vendors and key stakeholders;Manage supporting suppliers (technology, telephony, furniture, etc.)Evaluate vendors to ensure compliance with the standards of performanceEnsure all project initiation, execution and closeout documentation are completeManage work order and small project management, including but not limited to furniture reconfigurations and space enhancementsCoordinate with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicate those dates (via E-mail, project schedule, WCR System notification, etc.);Determine the pricing for any non-baseline work requested (ie construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required.Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues.Client Communication and ManagementUnderstand client protocols and develop communication appropriate to the client environmentCommunicate actively during meetings and other project related speaking situations with a focus on delivering the project on-time, on budget and meeting the clients expectationsManage written documentation and ensure that all deliverables are accurate and on scheduleProject confidence and reinforce client trust in the skills and knowledge of the teamMaintain an understanding of concerns and challenges facing the client and end-user and assist in reducing stress level caused by change and upcoming relocationPeople Management, Leadership, and TeamworkWork independently; anticipate upcoming required project tasks and initiate activities for self and othersLead and/or contribute in an internal activity or group focused on improvement of specialty skill or knowledgeGuide JLL Relocation project team with constructive feedback on project deliverablesExhibit enthusiasm and positive attitude with clients and peersTalent ManagementTalent self-management: Self-identify individual skill development and proactively seek training for improvement Business DevelopmentBe directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships. Function as a subject matter expert for a specific product or service.Be able to communicate all available products and service offerings of the Firm.In conjunction with business development, maintain client relationships upon project completionParticipate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential clientContribute to the development of new product and service delivery ideas for the business unit.Draft assigned sections in proposals for potential workBe familiar with contract and proposal terminologyDraft project profiles (case studies) and maintain an updated bioGrowth of CompanyNetwork professionally; build your image and Firm's through participation in industry eventsMiscellaneousAny and all other duties and tasks assigned.Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.Additional Relocation Management ExpertiseManage successfully the relocations of up to 1,000 peopleAssist Senior Relocation Manager in large relocations Receive and process client relocation requestsInitiate meetings to review move schedules with move vendors and key stakeholdersBuild the relocation project plan and budget through collaboration with the senior relocation manager, facility manager, project manager and construction manager as requiredManage the post-move help desk, update the post-move database and manage the status of punch list items to resolution.Plan and direct client file planning and mapping from source location to destination location.Create and distribute move communications/move packets and labels to clientsPerform pre-move and move day duties to include but not limited to: Pre and post-move inventory/check-out/check-ins, furniture inventory, hanging move signage and supervising moversAssist in entering and processing information during post-move help deskEnsure all move management activities and processes are performed in a manner consistent with documented processes including client's and JLL's policies and proceduresCoordinate scheduled move activity with property management, facilities management, all parties involved in moves, etc.Additional Furniture ExpertiseCoordinate work order and small project execution with installers/trades, including but not limited to furniture reconfigurations and space enhancements Knowledge, Skills & AbilitiesMINIMUM REQUIREDPREFERREDEducation/trainingBachelor Degree from an accredited institution, preferred in Accounting, Business, Architecture, Engineering, Interior Design, or Construction Management strongly preferred.Years of relevant experience3 - 4 years of facility, project or construction related experience in a Corporate Real Estate environment. Background in project management, construction management, architecture or project strategy planning is desirable.Skills and knowledgeStrong Microsoft Excel skillsEnhanced ability to utilize the Microsoft Office suite of technologiesDetail orientedAbility to multi-task and work both in a team and independentlyAbility to lead a teamExperience in FM: Systems move management module and/or client facilities management systemKnowledge of construction or commercial real estate industryFamiliarity with architectural drawings and furniture and space planning conceptsStrong interpersonal skills with the ability to interact with executive level internal & external clientsOrganizational & detailed-oriented with the ability to prioritize and manage differing needs of the businessOther abilitiesOrganizational skills with the ability to identify and manage prioritiesExcellent written and verbal communication skillsDetail orientedStrong working knowledge of architectural drawings and furniture and space planning conceptsHighly organized with strong analytical skillsStrong interpersonal skills with an ability to interact with executive levelexternal and internal clientsCertifications/licensesOSHA 10 (Required)CAPM and PMP, NCIDQ, LEED, CFMPhysical work requirements and work conditionsPosition may work primarily at client site or project location with potential daily client and contractor interaction.Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.Travel as needed and may range from 0-4 nights per week.JLL Is an Equal Opportunity EmployerJLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (eg child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at [Click Here to Email Your Resume]

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