Entertainment Supervisor - Hanover

Live! Casino & Hotel
Elkridge, MD
Sep 14, 2018
Sep 17, 2018
Full Time
Description CORE SERVICE STANDARDS CLEAN Responsible for ensuring overall cleanliness and maintaining a clean and crisp uniform and clothing at all times. SAFE Provide a safe and comfortable work and dining/gaming environment for team members and guest. In addition, maintain a hazard free work area. FAST - Maintain efficiency and accuracy. FRIENDLY Consistently demonstrate a friendly welcoming and polite demeanor in interactions with both external and internal guests, as well as the team you lead. Always anticipating and paying attention to guest s needs and concerns using empathy and demonstrating HEART steps when necessary. Hear, Empathize, Apologize, Resolve and Thank. FUN Work passionately as a team to create a fun environment to work in. Maintain an upbeat and positive atmosphere for internal and external guests. FUNCTION The Entertainment Supervisor will be the logistical anchor for all events and will be the liaison between the venue and the artist's tour management. SPECIFIC DUTIES AND RESPONSIBILITIES Advancing production, hospitality, and transportation for all events. Calendar management for all shows, events, and other uses. Manages contracts, following up on payments, and allocations for performers and presenters. Coordinate with staff, artists, and contractors to ensure all activities are fully supported. Schedule specific needs according to shows (lighting technicians, fulfilling riders, security, etc.). Communicate technical needs (specific lighting, audio) from artist to Entertainment Technicians. Schedule and lead a team of 4+ people. Other duties as assigned. You will work in an environment where smoking is allowed. You will be exposed to alcohol, smoke, bright lights, and noise. You will need to walk up and down stairs to the Casino floor. You will work in 24/7 high energy casinos with over 300,000 square feet of gaming, hotel and entertainment space. \" Minimum Requirements Mental and Physical Requirements Education: Excellent written and verbal communication skills are a must. Experience: Applicants must have proven success in a venue environment and strong production knowledge and the ability to communicate technical needs. License: Must be able to obtain and maintain a valid Gaming License as determined by the Maryland Lottery Gaming & Control Agency for the position. ** Note: You will work in an environment where smoking is allowed** \"