Special Events Assistant Manager
Description FUNCTION The Special Events Assistant Manager is responsible for the successful planning implementation of all Maryland Live! events. Successful special events are an integral part of Maryland Live! Casino & Hotel being the #1 regional gaming and entertainment experience. CORE VALUES: CLEAN - Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance. SAFE - Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience. FAST - Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY - Greet guest with FRIENDLY welcomes, making eye contact and smiling. Use HEART steps to ease guests concerns. Say thank you to departing guests. FUN - Work passionately as a team to create a FUN experience both for everyone who works and plays here. SPECIFIC DUTIES AND RESPONSIBILITIES Supervises Maryland Live! Casino and Hotel s special events. Supervises the special events life-cycle for both on property and off property programming, including research, planning, implementation, evaluation, and analysis. Utilize internal resources as well as external resources. Organize all special events efforts to drive rated play, stimulate slot and table games play, with slot and table tournaments, dinners, gift giveaways, etc. Create a warm, welcoming, spontaneous and exciting environment for each program. Effectively communicate, measure and report the effectiveness of each program. Build relationships and meet with other department directors and managers as necessary. Plan, evaluate and execute. Source and acquire vendors and resources that support the operational and budgetary needs of the department. Manage a team consisting of Coordinators and Representatives. Ensure training, development and performance management. Ensure correct staffing at each marketing program Interview potential new hires and make sound hiring decisions based on company values. Maintain and balance an annual budget. Travel to off-site locations and networking events as necessary. Promote and practice excellent public relations and customer service. Adhere to the company core values as stated above. Other duties as assigned. Minimum Requirements MENTAL AND PHYSICAL REQUIREMENTS Ability to analyze and interpret departmental needs and results. Ability to solve complex problems. Ability to perform assigned duties under frequent time pressures and deadlines in an interruptive environment. Ability to work a flexible and irregular schedule including weekends, evenings and holidays. Ability to stand 40% of the time Ability to sit 60% of the time Able to lift 50 lbs. EDUCATION, TRAINING, AND EXPERIENCE Two to five years experience in special events in a high volume hospitality business. Casino industry experience is desired. A 4-year degree in a related field or equivalent work experience. Knowledge of Microsoft Office suite applications Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position. \"