Sales Manager

Live! Casino & Hotel
Elkridge, MD
Sep 14, 2018
Sep 17, 2018
Management, Sales
Full Time
Description The purpose of this role is to plan, solicit, book and coordinate sales to meet/exceed revenue/profit goals and manage customer relationships to ensure that all revenue and marketing opportunities are realized. The incumbent is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of hotel operations, food and beverage, and planning. This position reports to the VP of Sales & Marketing Hospitality Division. Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and Company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino and Hotel. CORE SERVICE STANDARDS CLEAN - Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance. SAFE - Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience. FAST - Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY - Greet guest with FRIENDLY welcomes, making eye contact and smiling. Use HEART Steps to ease guests concerns. Say thank you to departing guests. FUN - Work passionately as a team to create a FUN experience both for everyone who works and plays here. FUNCTION This position is responsible for developing and maintaining an account base. This person must be skilled in maintaining these accounts through, sales action plans, specific, documentation in Delphi and clear and concise correspondence. SPECIFIC DUTIES AND RESPONSIBILITIES Develop and maintain an account base, as designated, to achieve hotel revenue goals through prompt response to all inquiries and correspondence from clients, prospects and lead referrals and follow up on assigned sales leads Be responsible for and implement a sales action plan for the development of the designated market segments with or without food and beverage, which includes telephone/direct mail solicitation, personal call program, related sales trips, trade show participation and entertainment. Execute sales calls, trade shows and sales trips as designated. Provide weekly and monthly reports of sales calls and marketing actions as requested. DEPARTMENTAL SUPPORT Assume the responsibilities of Sales and Marketing Department leadership in his/her absence. Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals. Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested \" MENTAL AND PHYSICAL REQUIREMENTS Lifting up to 20 lbs Pushing/Pull 20 lbs Carry up to 20 lbs Infrequent Bending / kneeling Frequent Walking Frequent Standing Frequent Sitting Climbing steps Able to communicate with supervisors, co-workers and guests. Exceptional prospecting and negotiation skills Direct experience with all or some of the following hotel segments us required. Local Negotiated Rates, Business Transient, Group: Corporate, Government, Association, SMERF, Catering Events Knowledge of Delphi is a plus Professional written correspondence skills CANDIDATES WILL POSSESS THE FOLLOWING Strong sales, negotiation and closing skills Excellent cold calling & prospecting skills Excellent time management, self-motivation Relationship building / networking skills Excellent communication, presentation, guest relations and organizational skills Exemplary customer service skills A drive for results JOB QUALIFICATIONS Education: Four year college degree or equivalent education/experience Experience: Minimum of five years outside experience canvassing for sales & sales lead in the hospitality industry. No. of employees supervised: None Travel Required: Frequent for outside sales calls Hours Required: Scheduled days and times may vary based on business needs Gaming License: Must be able to obtain and maintain appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency \"