Call Center Representative - Bilingual

Airlines Reporting Corporation
Arlington, VA
Sep 14, 2018
Sep 17, 2018
Customer Service
Full Time
Requisition Title Call Center Representative - Bilingual Part Time? No Department Customer Care Center City Arlington State VA Description Hours: First 6 months (training) the hours are 8:45am until 5:15pm. Regular hours - 12:30pm until 9:00pm or 11:00 until 7:30pm This is not a remote only position. . Provide high quality Customer Service in an informative, personable and innovative manner to customers. . Respond accurately to customer inbound telephone queries utilizing all call resolution systems and tools in a timely and courteous manner. . Enter all customer inquiries into the call/problem tracking system in a timely manner. . Consistently follow and adhere to call escalation procedures. . Provide customer service in accordance to the Quality Assurance call handling standards. . Provide ideas and feedback to management and coworkers about front line situations where training process improvement is required. . Provide ideas and feedback to management concerning specific customer needs and industry issues. . Meet performance standards on key performance indicators. Requirements . Fluent in Spanish and English required. . One to two years experience within a call center environment-travel agency experience a plus. . Exceptional customer service skills (verbal and written) required. . Minimum of High School diploma or equivalent GED. . Demonstrated ability to assess situations and make decisions based on strong analytical/problem solving/organizational skills. . Must work well as part of a team, be customer-focused and have a "can-do" attitude . Must be proficient in Microsoft Office Suite. . Previous work experience using a phone as the primary tool of communications, preferred. . Working from home and maintaining company equipment is required during business continuity or as needed EOE M/F/D/V Females and Minorities Encouraged to Apply Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here. ARC does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed information related to compensation. Employees and applicants who have access to others' compensation information will not disclose it to others, unless compelled to do so in response to a complaint, legal action/request or investigation.

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