QA Process Analyst (Expert)
Title: QA Process Analyst (Expert Location: National Capital Region / Washington, DC Reporting to the Senior Program Manager, this opportunity will place you as the customer-focused subject matter expert on software-defined networks and sustainment issues involving complex IT environments. This QA Process Analyst (expert) opportunity will support major programs and initiatives within the Department of Defense (DoD) and achieve centralized network control and significant improvement to critical network performance and monitoring. The position is part of a small, motivated team of architects, engineers, and developers who are focused on the design, development, and deployment of infrastructure, across the Enterprise ecosystem. Duties include but are not limited to: -Supports program and project managers and respective teams to implement organizational processes and best practices. -Performs process and product evaluations (audits) to ensure compliance and project established policies, processes, procedures and applicable standards (ISO, CMMI-DEV, CMMI-SVC, ITIL, PMBoK). Must have experience and been directly involved in implementing the following frameworks: ISO 20000 and 27001, ISO 9001:2008, CMMI-DEV/CMMI-SVC Level 3, and ITIL. -Must have experience training on the above-named frameworks. -Evaluate software development and service performance and deliverables against process documentation, project schedule, and quality standards. -Performs a variety of technical and administrative activities related to the function of QA (auditing), including, but not limited to, scheduling, checklist development, report writing, facilitating root cause/lessons learned analysis, and internal/external presentations. -Analyzes, compiles, and reports on findings of non-compliance and provides recommendations for improvement. -Tracks and escalates unresolved non-compliance issues and corrective and preventative action plans to closure. -Collects metrics, analyzes, and reports various measures to project manager/team and Corporate QA. -Maintain the process assets library for the company, including all process definitions, templates, and document samples. -Provide training for employees for CMMI, ISO, and ITIL frameworks as well as project management best practices. -Interfaces with external and internal customers to ensure project quality work products have been provided. -Supports Corporate QA initiatives as appropriate (ie, CMMI Level 3 assessment, ISO re-certifications, etc.); may participate as a SCAMPI Team Member during SCAMPI B/A maturity level assessments, and ISO Internal Auditor. -Should have hands-on experience as a project team member or real-life understanding of software development, support desk, and/or maintenance and operation type projects (ie, requirements analysis, testing, software development, help desk staff, etc.) Basic Qualifications: -Minimum of 12 plus years -BA degree is a min -ITIL Foundation certification, desired -Active Secret Security Clearance (What is this?) -Must have strong interpersonal, written, and oral communication skills -Highly self-motivated and directed, with keen attention to process & detail. -Able to effectively prioritize tasks in a high-pressure ever evolving environment. -Self-starter who exudes positive energy and can rally those around them to a common goal -Strong executive / customer facing & presentation skills as well as having a proven analytical and problem-solving abilities. Clearance: Secret Clearance Benefits: -2 weeks specialized Cisco training -Full Benefits -PTO -401K -and More! Contingent upon award "Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status" Company & Workplace Environment We understand that retention of a highly qualified workforce is just as important as initial hiring and staffing. We're committed to keeping our employees abreast of industry trends, educational opportunities and rapidly changing technologies. As a team, we set the stage for important, meaningful work by providing a flexible, dynamic working environment that challenges our employees to grow personally and professionally. A Culture of Success We succeed as a team. Each project is staffed to meet the requirements and objectives of that particular mission, but in every case, we rely on each other to create a comprehensive solution to meet our customer's needs. Our success isn't simply financial, it's also personal. We encourage relationship building with our partners and customers and emphasize the need for continued personal growth. Our commitment to innovation starts with employees and partners that share our passion for technology, business process optimization and outstanding user experiences. Diversity in the Workplace Chameleon Integrated Services is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment. Our Commitment to US Veterans We have a particular passion for our veterans. We understand the values and challenges faced by those who had the dedication and commitment to serve our nation. We are focused on growing and promoting veteran success and have a demonstrated ability to further that same service in support of our customers. If you have honorably served, we would love to hear from you!