Needs Assessment Call Specialist

Rockville, MD
Feb 15, 2019
Feb 20, 2019
Customer Service
Full Time
Behavioral Health&Wellness

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Provide telephonic support to the Needs Assessment Center by triaging telephone calls, scheduling appointments and providing resources to callers. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing mental healthcare at Shady Grove Medical Center.

Job Description:

• Receives all incoming phone calls and online inquiries from persons and providers requesting acute and outpatient clinical services.
• Maintain an accurate census in the office to advise referral sources of the bed availability across the division.
• Schedule clinical evaluations and document when appointments are kept or missed.
• Accurately maintain call tracking database.
• Maintain a high level of world class customer service/professionalism to a wide range of customers.
• Additional duties as assigned.

Required Qualifications

• Bachelor's degree in counseling, social work, human services, or any closely related field.
• At least one year of customer service and telephonic experience
• Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
• Strong ability to communicate information in an effective and empathetic manner
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
Work Schedule:

As needed. The Needs Assessment Call Specialist Position operates 24/7.

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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