Director of Enterprise Operations and Support

Saint Marys City, Maryland
Sep 11, 2018
Oct 16, 2018
Executive, Director, Other
Full Time

St. Mary’s College of Maryland (the College) at Historic St. Mary’s City is accepting résumés for the position of Director of Enterprise Operations and Support.  The Director of Enterprise Operations and Support will provide strategic leadership for the ongoing operation and support of a portfolio of applications and services broadly supporting the College. S/he will oversee the provisioning of sustainable and effective client support services for the entire OIT service catalog, ensuring that the College’s faculty, staff and students have appropriate support to make the best use of technology. The Director will lead the development of a service oriented and client centric culture through maintaining a keen focus on building client relationships, enhancing knowledge centered support, developing talent, ensuring ownership and accountability, and adopting best practice processes and systems to achieve operational excellence. The College is currently in the process of implementing a new ERP system.

Qualifications:  Bachelor’s degree in a related field.  Six (6) years of progressive management or leadership in information technology required, ten (10) or more years preferred.  Experience in a residential higher education environment is a plus. Experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts.  Proven experience planning, leading and managing professional IT support and operation teams based on industry best practices and cultivating and developing high-performing teams to possess a strong service ethic, requisite technical skills, and continuous improvement mindset in a complex environment. Demonstrated Program and Project Management skills. Any combination of acceptable education and experience, which has provided the necessary knowledge and skills to fulfill the requirements of this position, may be considered.  Employment will be contingent upon successful completion of a criminal background check.

Non-sectarian since its founding, St. Mary's College of Maryland, a public Carnegie Baccalaureate, Arts and Sciences institution located in Historic St. Mary's City, 70 miles southeast of Washington, D.C., has been designated as Maryland's public honors college.  Undergraduate and residential in nature, with a diverse coeducational student body numbering approximately 1700, St. Mary's emphasizes excellence in teaching.  The institution was awarded a chapter of Phi Beta Kappa in 1997.  The quality of life is enhanced by the recreational opportunities of the Chesapeake region and close proximity to the amenities of Washington D.C., Baltimore and Richmond.

St. Mary’s College ( embodies diversity and inclusion in its mission.  We create an environment that recognizes the value of individual and group differences and we encourage inquiries from applicants who will contribute to our cultural and ethnic diversity.  Application materials should include a cover letter, résumé (including e-mail address), statement of how the applicant’s employment at the College will contribute to a culture of inclusion and campus diversity, and three references and submitted online at:  Questions may be directed to Karen Cozzens at or 240-895-3655.

Review of résumés will begin immediately and continue until the position is filled.  St. Mary’s College of Maryland is an affirmative action/equal opportunity employer.

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