IT Specialist (CUSTSPT/PRJMGT)
- Full Time
50% or less - You may be expected to travel for this position.
Relocation expenses reimbursed No
Basic Qualifications: Must have Information Technology related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication and Problem Solving. My experience includes but is not limited to skill in leadership and teambuilding, decision making, reasoning, and problem solving; working with customers in developing new IT methods, approaches and procedures: providing advice and guidance to other organization employees on a wide range and variety of complex IT issues affecting the customer; evaluating and recommending the adoption of new or enhanced approaches to delivering IT services; identifying and defining business and technical requirement needed to apply to the design, development, implementation, management and support of systems and networks; participating in the evaluation of proposals of the acquisition of IT products and services, ensuring the optimal use of commercially available products keeping in compliance with data management standards, and recommending new or modified standard to increase efficiency; responding to customer service problems, developing and updating customer support policies and procedures to ensure mitigation or improved response to future incidents. (Note: This experience must be clearly demonstrated on your resume/supporting documents. Failure to clearly demonstrate this experience could result in an ineligible rating.)
Minimum Qualifications: Must have at least one full-time year (12-months) of specialized work experience equivalent to the GS-12 grade level in the Federal service which demonstrates skill in applying project management knowledge, including methods, metrics, tools and techniques of business process reengineering, contracting and/or procurement, and contract negotiation and administration; working with cost-benefit analysis methods, achievement strategies, tools for establishing and tracking quality assurance and quality control: comprehensive knowledge of architecture and typology of software, hardware and networks including LANS, WANS, cloud based platforms (PaaS, IaaS, SaaS, UCaaS), digital audio recordings, telecommunications systems to include VTC and systems life cycle management; analyzing a number of alternative approaches in the process of advising management concerning major aspects of IT system design; and defining what system interrelationships must be considered, or what operating mode, system software and/or equipment configuration is most appropriate for a given project.
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
For more information on the qualifications for this position, click here.
This job does not have an education qualification requirement.
Conditions of Employment: Only U.S. Citizens or Nationals are eligible for employment with the Executive Office for Immigration Review. Dual citizens of the U.S. and another country will be considered on a case-by-case basis. All DOJ applicants, both U.S. citizens and non-citizens, whose job location is with the U.S., must meet the residency requirement. For a total of three (not necessarily consecutive years) of the five years immediately prior to applying for a position, the applicant must have: 1) resided in the U.S., 2) worked for the U.S. overseas in a Federal or military capacity; or 3) been a dependent of a Federal or military employee serving oversees.
Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP): To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 80 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria and must submit proof of eligibility for the special selection priority. Additional information about CTAP/ICTAP eligibility can be found by clicking here.
Reasonable Accommodation Statement
Veteran's Preference: If you are entitled to veterans preference, you should indicate the type of veteran preference you are claiming on your resume. In order to verify your veteran preference entitlement, please submit a copy of the Member Copy 4 of your DD-214; official statement of service from your command if you are currently on active duty. If you are a disabled veteran, a Purple Heart recipient or claiming military spouse preference, you must submit a Standard Form 15, "Application for 10-Point Veterans Preference.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.
Applicants applying under Delegated Examining (all U.S. citizens) procedures will be rated under DOJ's Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you meet the minimum qualifications, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your score may be lowered and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles. Candidates placed in the "Best Qualified" category will be identified for referral to the hiring manager for further review and consideration.
You will be rated based on the following knowledge, skills, abilities (KSAs) or competencies:
- Administration and Management
- Computers and Electronics
- Software Testing and Evaluation
In order to be rated as meeting the minimum qualifications, we must be able to determine from your application package that you have the education and/or specialized or general experience that is required. Applicants who have qualifying experience performed on less than a full-time basis must specify the percentage and length of time spent in performance of such duties. Read more Security clearance Public Trust - Background Investigation Drug test required No