ERP System Analyst
The EMMES Corporation, established in 1977, is a privately-owned Contract Research Organization (CRO). Headquartered in Rockville, Maryland Emmes employs over six hundred staff worldwide with offices located in Frederick, Maryland, Vancouver, Canada, and Bangalore, India. Ranked as a top area workplace of choice by the Washington Post, Emmes fosters an environment of collaboration, professional growth, and exceptional work life balance.Our studies impact public health initiatives on a global scale occurring in more than sixty countries spanning across six continents. We are dedicated to providing statistical and epidemiological expertise, computer systems deployment, data management, study monitoring, regulatory guidance, and overall operational support to clients engaged in biomedical research. Emmes offers support for the entire process of clinical trials from study design and protocol development through data analysis and manuscript generation.
Primary PurposeThe Systems Analyst will primarily support Deltek Costpoint, Deltek Time and Expense, Costpoint Analytics, ADP PayForce and Reports, Cognos financial reports, as well as other systems as assigned. Duties include assisting with configuration design, user security design and maintenance, SQL queries, updating accounting and project structural elements, issue analysis and resolution, report dashboard configuration, and report writing.
Work with project teams and our software partners as assigned
Ensure ongoing functional support of ERP cloud environments, including data fixes and issue tracking
Support end users performing accounting, project, human capital, proposal, budget, contract, and reporting functions
Assist in process improvement and new feature investigation, implementation and testing
Assist with user training and create process and procedural documentation
Offer friendly, timely and succinct service/support to internal user community
Support existing Cognos reports embedded in ERP system, as well as design and create new ERP reports as required by the business
Understand the underlying ERP database and the relationship between various datasets across multiple systems
Undertake IT project assignments, e.g. ERP enhancements, new software implementations.
Establish internal task priorities.
Answer adhoc requests for information on short timelines.
Report progress to management.
Advise project team members on data limitations and system constraints.
Provide timely reports as determine by management.
Support technical upgrades or patches through testing and troubleshooting prior to applying system changes
Ensures overall data integrity by performing data validation tasks and maintaining key internal control processes and reconciliations
Assist as needed with external and internal audits
Troubleshoot user issues and coordinating with vendor support
Coordinate among groups for cross functional enhancements or issue resolution
Bachelor’s degree in a technical field with 2 years’ relevant experience in a business IT environment
Experience designing configuration and supporting integrated business IT solutions
Ability to support various on-premise and cloud-based solutions
Ability to understand complex business requirements, design solutions within existing systems, and implement
Ability to understand relational databases and the relationship between various datasets
Ability to design and drive the integration of multiple systems and support existing integrations
Strong customer service and support skills
Strong written and oral communication skills
Ability to solve problems with many variables and offer various options for resolution
Ability to organize and prioritize personal tasks to meet deadlines and service level objectives
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The EMMES Corporation is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.