Director of Auxiliary Services

Columbia, Maryland
Sep 06, 2018
Oct 11, 2018
Executive, Director
Full Time

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About Howard Community College:

Howard Community College (HCC) is an exciting place to work, learn, and grow! HCC has been awarded the distinction as a "Great College to Work for" since 2009 from The Chronicle of Higher Education.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Job Description:


The director is responsible for the contract-managed bookstore ensuring textbooks and other required materials, retail goods, and services are available as determined by the college with primary emphasis on support of the academic mission and goals of the college.

The director is responsible for managing the college's food service contract/s to ensure delivery of high-quality, competitively priced food through cash/credit card sales, vending, and catering services on a convenient time schedule.

The director is responsible for overseeing the college's external Facilities Rental process and all internal booking requests for the Café on the Quad, DH 100, RCF 400, 401,120B, and the Quad, and the lobbies of DH, HSB, and RCF.



  *   Responsible for the operation of the contracted bookstore for students, faculty, staff, and guests, ensuring for a well-planned and well-organized bookstore operation.

  *   Responsible for administration of the college's bookstore contractor agreements.

  *   Responsible for the Request for Proposals for the procurement of bookstore services in conjunction with the Director of Purchasing

  *   Establishes and maintains a good working relationship with the contract onsite manager and district manager.

  *   Reviews financials to ensure the contract bookstore operates within mutually approved budgets.

  *   Reviews and makes recommendations for public relations and service activities with the college.

  *   Keeps abreast of industry trends through NACS and NACAS memberships, state, regional and national association meetings.

  *   Makes suggestions, where appropriate, for innovations, merchandise and services.

  *   Communicates the contract bookstore's hours of service, services, and special events to the college community.

  *   Evaluates, coordinates, and places work orders for the upkeep and maintenance of the bookstore and services areas, furniture and equipment, and development of new facilities and renovation requirements.

  *   Supervises one  full-time employee.


  *   Responsible for the operation of the contracted food service and vending for students, faculty, staff, and guests, ensuring for a well-planned and well-organized food service and vending operation.

  *   Responsible for administration of the college's food service/vending contractor agreements.

  *   Responsible for the Request for Proposals for the procurement of food service and vending operations  in conjunction with the Director of Purchasing

  *   Reviews financials to ensure the contract food service operates within mutually approved budgets.

  *   Reviews and makes recommendations for public relations and service activities with the college.

  *   Maintains liaison between the college and contractor/s representatives.

  *   Evaluates and communicates hours of service, menu selection, pricing, and special promotions and events.

  *   Analyzes dining room and service area environment for traffic flow, general upkeep and housekeeping and enhancements/expansion/renovation requirements.

  *   Responsible for purchasing, upkeep, repair and replacement of dining room and kitchen college-owned furniture and equipment.

  *   Conducts annual physical inventory of equipment, furniture, etc., capital and non-capital.

  *   Manages catering order requests and payment procedures.

  *   Analyzes financial statements for accuracy.

  *   Responsible for preparing information for the college's annual budget and projections using data provided by the lease company.


  *   Manages facilities-use processes according to college procedures and policies. Updates college policy as needed.

  *   Periodically conducts a survey of all facility rental rates in the area and among other community colleges comparing them with the college rates.

  *   Provides prospective external facility users with information and guidance throughout the entire process including application, fees, insurance requirements, alcohol and beverage restrictions, no sales or solicitations, limitations, etc.

  *   Responsible for all aspects of external use including pre-application, application, securing room assignment, contract approval, submission of the association work orders, event details notification, post event follow-up and subsequent billing.

  *   Consults internal users on room/schedule availability, confirms and schedules usage, and issues subsequent room reminder notices.

  *   Maintains and provides administration with semi-annual non-purchasing agreement disclosure logs for facilities rentals.

Auxiliary Services Housekeeping

  *   Manages auxiliary services housekeeping operation. Ensures proper procedures are being followed to maintain health and safety of the college community.

  *   Supervises  full-time housekeepers and one hourly.

Auxiliary Services Office

  *   Maintains auxiliary services office for staff, placing orders with the print shop for vouchers and forms, and ordering office supplies, copier/printer, etc.


  *   Bachelor's Degree in Business Administration or completion of high school and at least seven years of direct, extensive and increasingly responsible managerial and administrative experience in and demonstrated ability to plan and administer financially sound service operations in a college environment with a strong emphasis towards customer service.

  *   Ability of self-direction and initiative, with problem-solving skills to offer creativity and timely solutions.

  *   Ability to identify priorities and implement administrative decisions leading to the achievement of Auxiliary Services and college goals.

  *   Develop and maintain effective working relationships.

  *   Accounting and business practices.

  *   Organize and direct several activities simultaneously.

  *   Maintain accurate and well-organized records.

  *   Analyze and evaluate information.

  *   Report preparation and presentation.

  *   Food service operations, facilities and equipment.

  *   Bookstore operations, facilities and equipment.

  *   Facilities planning, construction and blue-print reading.

  *   Special event operations.

  *   General office equipment.

  *   Computer software applications, MS Office, Colleague/Datatel


Auxiliary Services functions within a unique community environment composed of students, faculty, administrators, staff and others who have interests, contact, and influence the college community. The Director of Auxiliary Services is not only expected to provide strong management and fiscal leadership, but must also advocate the developmental and educational role of both the bookstore and food services, working in harmony with the stated goals of the college.


Supervises three full-time and  one hourly staff.

Additional Information:

Hours Per Week: 37.5

Work Schedule: Monday - Friday: 7:30am - 4:00pm

Compensation: Salary commensurate with experience plus excellent health insurance, paid leave and tuition reimbursement

Grade: 19

FLSA Status: Exempt

Open Until Filled; For Best Consideration Submit By: September 26, 2018

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100. The TDD line phone # is: 443-518-4822.

Application Instructions:

Please submit the following:

  1.  Cover letter

  2.  Resume

Link to submit application: