SVP, Customer Strategy Innovation

Arlington, Virginia
Sep 06, 2018
Oct 11, 2018
Full Time


NCB is a cooperative financial institution with a mission to serve those who make a positive impact in their community. We address the financial needs of a traditionally underserved market: cooperatively owned organizations that operate for the benefit of their members. NCB has a unique mandate to ensure our efforts benefit those most in need, supporting low income communities and cooperative expansion initiatives. NCB helps advance the cooperative movement and support issues that matter, including affordable housing, access to healthy food, small business development, community health care and renewable energy.

The Senior Vice President of Customer Strategy Innovation (CSI) drives the innovation process at NCB to advance our position in the financial services industry. As a mission based for-profit institution, we are looking for a strong leader who can facilitate out-of-the-box thinking and innovation, while using expert project management skills to deliver a pipeline of successful new products and services. The successful candidate will take a cross departmental approach to innovation and product development, encouraging the engagement of all departments in the sourcing and development of new ideas. You must manage the development of new products in a streamlined and efficient manner, while ensuring that all due diligence, policy and regulatory requirements are met.

In this role, you will lead and manage a small team to oversee strategic projects including the company’s go-to-market strategy for new products and market segments. You will also lead the strategic business analysis of existing markets and products in an effort to support grow, maintain or exit decisions. To succeed in the role, you must have a genuine interest in the changing financial services industry and the dynamic influence of the ever evolving technology landscape. The position requires active engagement of business partners (including fintech, co-ops, associations, and affinity groups), customers and internal parties to advance new ideas and strategies. You will regularly interact and work with senior leadership, the CEO, and the board of directors. You will also act as vice-chair of the Product and Markets Oversight Committee, the group that oversees the implementation of risk management, due diligence, and profitability analysis of new product and market introductions.

           25% - Collaborate with senior management and business line management to identify and prioritize new concepts for development and launch in order to support new market, new product, and business process improvement objectives.
          25% - Champion a portfolio management approach related to project management to ensure consistent discipline and methodology in achieving innovation goals.
          20% - Lead corporate-wide initiatives that help guide the enterprise and business level goals (customer surveys, strategic planning, market research, etc.)    
          20% - Oversee the growth of NCB’s market research function to enable the organization to analyze data to identify and anticipate opportunities.
          10% - Conferences and customer interaction to explore new markets, technology, and innovation strategy.

Bachelor’s degree; Masters of business administration preferred.
Minimum of ten years of experience with an emphasis on business planning, go-to-market and new product development