SVP, Customer Strategy Innovation

Location
Arlington, Virginia
Posted
Sep 06, 2018
Closes
Oct 11, 2018
Hours
Full Time

 

NCB is a cooperative financial institution with a mission to serve those who make a positive impact in their community. We address the financial needs of a traditionally underserved market: cooperatively owned organizations that operate for the benefit of their members. NCB has a unique mandate to ensure our efforts benefit those most in need, supporting low income communities and cooperative expansion initiatives. NCB helps advance the cooperative movement and support issues that matter, including affordable housing, access to healthy food, small business development, community health care and renewable energy.

The Senior Vice President of Customer Strategy Innovation (CSI) drives the innovation process at NCB to advance our position in the financial services industry. As a mission based for-profit institution, we are looking for a strong leader who can facilitate out-of-the-box thinking and innovation, while using expert project management skills to deliver a pipeline of successful new products and services. The successful candidate will take a cross departmental approach to innovation and product development, encouraging the engagement of all departments in the sourcing and development of new ideas. You must manage the development of new products in a streamlined and efficient manner, while ensuring that all due diligence, policy and regulatory requirements are met.

In this role, you will lead and manage a small team to oversee strategic projects including the company’s go-to-market strategy for new products and market segments. You will also lead the strategic business analysis of existing markets and products in an effort to support grow, maintain or exit decisions. To succeed in the role, you must have a genuine interest in the changing financial services industry and the dynamic influence of the ever evolving technology landscape. The position requires active engagement of business partners (including fintech, co-ops, associations, and affinity groups), customers and internal parties to advance new ideas and strategies. You will regularly interact and work with senior leadership, the CEO, and the board of directors. You will also act as vice-chair of the Product and Markets Oversight Committee, the group that oversees the implementation of risk management, due diligence, and profitability analysis of new product and market introductions.

           25% - Collaborate with senior management and business line management to identify and prioritize new concepts for development and launch in order to support new market, new product, and business process improvement objectives.
          25% - Champion a portfolio management approach related to project management to ensure consistent discipline and methodology in achieving innovation goals.
          20% - Lead corporate-wide initiatives that help guide the enterprise and business level goals (customer surveys, strategic planning, market research, etc.)    
          20% - Oversee the growth of NCB’s market research function to enable the organization to analyze data to identify and anticipate opportunities.
          10% - Conferences and customer interaction to explore new markets, technology, and innovation strategy.
 

Bachelor’s degree; Masters of business administration preferred.
Minimum of ten years of experience with an emphasis on business planning, go-to-market and new product development

Apply for SVP, Customer Strategy Innovation

Already uploaded your resume? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Washington Post Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Washington Post Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.