Recipient Services Representative

Rockville, Maryland
Competitive pay
Aug 30, 2018
Oct 04, 2018

Job Summary/Company:

Sparks Group has partnered with a non profit in Montgomery county seeking a Recipient Services Representative!  The representative will ensure that all Benefit Recipients receive extraordinary services when making a change to their pensions and accounts.   The representative will ensure that all required change, correction, stoppage, or resumption information is entered accurately and in a timely manner.  The representative may contact the recipient by phone or mail and in each communication provide sympathetic and efficient service.  Please call 301-926-7800 for more info! 


  • Process direct deposit information
  • Process tax information
  • Process change of address
  • Process verification request
  • Process certain expiration report
  • Process stop/void and reissue check requests
  • Process recipient death certificates/pop-ups
  • Remove and restore benefit recipient to pension rolls
  • Process Overpayments
  • Research and advise the accounting department to re-mail or void returned pension benefit checks
  • Review and prepare correspondence for electronic files that pertain to collection processes
  • Communicate with pension recipients, and banks to set up repayment agreements, collection letters and acknowledgements
  • Search Internet Resources and Accurint site to update pension benefit information
  • Prepare documentation needed to recover fraud or forgery claims
  • Maintain list of all pension overpayments on Excel files
  • Assist in recouping federal income tax overpayments
  • Assist in responding to 1099 phone calls and preparation of 1099 forms

Qualifications/Background Profile:

  • Accuracy – strives for the highest level of accuracy possible from the tools used and processes performed. Analytical – analyzes status requests, applications, and documents received. 
  •  Communication – communicates effectively and politely with recipients, group members, and management. 
  • Customer Service – possesses a true service centered approach to work. 
  • Flexibility – takes direction and re-direction with minimum disruption
  • Guidance – provides guidance to other group members through good member behavior and focuses on the achievement of group goals
  • Time Management Skills – manages the workload assigned and informs the supervisor of the status of work assigned
  • Problem Solving – solves day-to-day problems and is able to determine when these problems need to be raised to the supervisory level
  • Teamwork – works and contributes as a member of the team to achieve group goals

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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