Aug 24, 2018
Sep 28, 2018
Full Time
Position Information

The Child and Family Services Division within the Department of Human Services (DHS) is hiring a System of Care (SOC) for Children Manager to provide leadership to the DHS network of child-serving agencies and to ensure effective service delivery for vulnerable children, youth and their families in the community. At the heart of this effort is a shared set of guiding principles that include inter-agency collaboration, family-driven and youth-guided decision-making, individualized strength-based and trauma-informed care, cultural and linguistic competence, robust community-based services, and accountability for outcomes. 

The Children's Services Act (CSA) was enacted in 1993 to establish a single state pool of funds to purchase services for youth at risk of out of home placement and their families. The state funds, combined with local community funds, are managed by local Family Assessment and Planning Teams (FAPT) which are interagency teams that plan and oversee CSA funded services to youth. The System of Care Manager sets the tone for a culture of integration, learning, and data informed decision-making among family members, private, and public providers including child welfare, court services, schools, health and behavioral health. 

The SOC for Children Manager works to develop needed services in the community and ensures regulatory compliance.  The SOC for Children Manager is accountable to the Arlington Community and Management Policy Team (CPMT) which oversees Children's Services Act (CSA) funding and is responsible for overall leadership, administration, management and coordination of the System of Care Team including a CSA Coordinator, UR Specialists, and a CSA Management Analyst. 

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Responsibilities include:

Children's Services Act Administration with Utilization Management

  • Oversees implementation of the System of Care strategic plan;
  • Participates on the multi-agency administrative Arlington Community and Management Policy Team overseeing policies related to the Children's Services Act;
  • Develops and maintains effective community relationships with providers who serve children and families;
  • Monitors CSA and related regulations, legislation, and requirements;
  • Develops, implements, and monitors a model utilization management plan and review process that includes evaluation of service quality and effectiveness;
  • Facilitates public/private coordination around service delivery;
  • Trains program staff and stakeholder groups on current System of Care principles and best practices;
  • Identifies funding to fill service gaps;
  • Oversees and directs the development, management and monitoring of budgets and contracts; and
  • Monitors referral patterns and makes recommendations to the Community Policy Management Team on strategies to contain costs, improve access and ensure quality care.
Contractor & Staff Training/Management
  • Collaborates with the Contract Team Manager to identify best practices for annual/semi-annual contracting processes;
  • Develops vendor compliance initiatives including site reviews and vendor rating system (client, staff, vendors) to be used in the annual contract review process;
  • Assesses the need for contract services, identifies gaps, and proactively works with the Contracts Team to establish new contracts and prepare RFIs/RFQs;
  • Ensures a responsive system for authorization of services and payment of claims;
  • Assists in negotiating access to care in targeted areas; and
  • Provides guidance to staff and stakeholder groups on Utilization Management, diagnosis and treatment coding and reimbursement methodologies.
Successful candidates will have significant knowledge of and experience with a system of care for children in a social services and/or behavioral healthcare environment. The ideal candidate has experience in regulatory compliance, monitoring of expenditures, budget forecasting, utilization management and performance based contracting.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner.  Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

Minimum: A Bachelor's or Master's degree in Business/Public Administration or in a Human Services discipline such as Counseling, Social Work, Psychology, Art Therapy, or Nursing plus considerable (three years or more) program experience providing services to children and their families. This experience should include working in one of the program areas related to the CSA (e.g. foster care, mental health, special education, juvenile justice, local government, families).

Substitution: Years of relevant experience may substitute for the education requirement on a year for year basis.

Desirables: Preference may be given to candidates with one or more of the following:

  • Supervisory or program/project management experience managing children's behavioral healthcare and/or child welfare services;
  • Licensed or license eligible (transferrable) in the Commonwealth of Virginia as an LCSW or LPC;
  • Writing and implementing utilization review policies and procedures;
  • Managing large complex funding sources and evaluating financial data reports;
  • Monitoring quality assurance or performance measurement; and/or
  • Proficiency in the use of Microsoft Outlook, Word, Power Point, and Excel software.

Special Requirements

 Please include a cover letter and resume as attachments to this application.

Additional Information

Work Hours: Monday through Friday, 8:00 am to 5:00 pm.

Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or must have the ability and willingness to use alternative methods of transportation. The applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official state/district driving record. An offer of employment may be contingent upon a favorable review of the applicant's driving record.

A pre-hire background check will be made on candidates selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

A state of Virginia Central Registry check will be performed.

This position is part of an alternative pay program that includes career path and pay-for-performance elements. Starting pay within the band is based on a review of qualifications and experience. Pay potential will be based on performance and development.
Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

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