US Customer Support Specialist HCP

Location
Germantown, Maryland
Salary
$80,000-$85,000
Posted
Aug 22, 2018
Closes
Sep 26, 2018
Ref
AD218495
Hours
Full Time

Job Summary/Company: 

Sparks Group is recruiting for a Customer Support Specialist in the area of Diabetes management. This fast growing organization is growing exponentially and looking to add to its expanding team.  Please call 301-926-7800 for more info! 

Responsibilities:

  • Provides expert level customer support to healthcare providers so they can successfully incorporate use of medical device in their practice and provide the best possible care to their patients
  • Ensure positive customer experience for medical device users
  • Facilitates and escalates resolution of issues and concerns in a timely manner
  • Interface between both internal and external customers / teams
  • Utilize CRM and document all required information
  • Respond to email, phone and web inquiries
  • Answer phones in a professional manner 

Qualifications/Background Profile:

  • BA/ BS in Life Sciences
  • Nursing, diabetes education or equivalent clinical diabetes background necessary.
  • Working knowledge of HIPAA
  • 5  years exp within the healthcare field
  • Minimum of two years of experience in contact management of healthcare providers or working with healthcare providers – doctors, nurses or clinical staff, preferably in the diabetes industry
  • Knowledge of DA Quality System Regulations

Qualified candidates should send their resume AND call Sparks Group at 301-926-7800 for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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