Assistant Manager, Development Analytics

Location
Washington DC
Salary
competitive
Posted
Aug 20, 2018
Closes
Nov 15, 2018
Function
Analyst, Business, IT
Hours
Full Time

The Kennedy Center is the nation's premier performing arts center, located on the banks of the Potomac River in Washington DC. The Center is home to the Washington National Opera and the National Symphony Orchestra, as well as producing or presenting over 2000 performances per year in many genres including ballet and dance, theater, contemporary music, comedy, jazz, hip hop. The Center has a strong education program which includes school and community partnerships as well as performances and experiences especially crafted for younger audiences.

The Kennedy Center receives funding from the federal government which covers the operation and maintenance of the building, however all of the artistic programming and administrative costs must be covered by ticket revenue (about 50%) and private donations.

The Kennedy Center is seeking an Assistant Manager of Development Analytics to help inform the fundraising office in making data-driven decisions. This key fundraising support role will be tasked with helping front-line fundraisers understand on a quantitative level the ‘typical' donor, and make recommendations on how to acquire new donors. Reporting to the Director of Development Strategy and Special Projects, the position will advance data collection and analysis throughout development in order to inform and recommend fundraising techniques and strategies. The Assistant Manager will work closely with colleagues across the Office of Development, as well as marketing, business intelligence, and CRM staff throughout the organization.

Duties and Responsibilities:

20% Undertake strategic research to enable deeper understanding of current donors, including key trends, motivations, and proclivities. Use results to develop effective identification and segmentation of prospective donors, with the ultimate goal of impacting data-driven decisions across various fundraising teams.

20% Collaborate with fundraising managers to understand their campaign needs and goals, deriving relevant metrics and targets. Provide data analyses and visualizations to inform decision making. Make recommendations based on quantitative findings

20% Use ticket buyer data, wealth screening, predictive modeling efforts, and collaborations with marketing and IT colleagues to identify likely donors and develop a pool of potential prospects.

20% Analyze data sets collected via various channels and present results. Research should focus on methods to enhance overall donor satisfaction, contributed revenue, and department efficiency.

10% Evaluate current data needs and availability in the development department. Work with IT team to ensure data is available and accurate.

10% Undertake ‘deep dive' analyses as requested.

Education/Experience:

  • Bachelor's degree required, preferably in a field related to data science, market research, etc.
  • Knowledge of, and appreciation for, the performing arts is preferred.
  • 1-2 years proven experience in data analysis and project management, preferably in a fundraising setting

Minimum Skills and/or Knowledge Required:

  • Creativity, proactivity, flexibility, and attention to detail.
  • Significant knowledge of fundraising and relationship management software (Tessitura, Sales Force, etc.). Additional experience with wealth screening tools (iWave, WealthEngine, etc.) is preferred.
  • Exemplary skills in data management and visualization tools (Microsoft Excel, Tableau, Power BI, Azure, etc.) Additional experience with predictive modeling is preferred.
  • Strong communication skills are imperative, as are interpersonal and organizational skills.
  • Ability to identify and translate the findings of data analysis to departmental leaders and senior executives, regardless of their knowledge of the subject matter. Furthermore, ability to work with internal stakeholders to synthesize their goals/strategies into a distinct list of data points for review/examination/reporting.
  • A professional and cordial demeanor, tact, confidentiality, and diplomacy are imperative, as this position will regularly interact with people at all levels of the organization as well as major donors and prospects.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.

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