Systems Engineer

Herndon, Virginia
Aug 16, 2018
Sep 20, 2018
Full Time


NACHA—The Electronic Payments Association is a nonprofit organization based in Herndon, Virginia. NACHA facilitates the evolution and use of electronic payments by providing rules and standards leadership through its education, advocacy, inclusive engagement and dialogue. By convening hundreds of diverse organizations, NACHA enhances and enables electronic payments and financial data exchange within the U.S. and across geographies. NACHA is the steward of the ACH Network, a payment system that universally connects all U.S. bank accounts and facilitates Direct Deposit and Direct Payment via ACH for consumer, business and government payments, and information. In 2017, there was a total of nearly 26 billion ACH transactions valued at $47 trillion.

Job Summary

The position of Systems Engineer is considered a part of NACHA’s Administrative Services division and reports to the Senior Director, Systems Technology. The organizational objectives for this position are to maintain a secure and functional computer network environment and provide technical support to the staff. As a member of the IT department, this person will monitor all facets of NACHA’s computer network and telecommunications system and troubleshoot all issues that impact data transmission and connectivity both with internal and external systems. 

Essential Functions

  • Manage all systems supported by the Infrastructure by performing server builds, patch management, virtual machine management, virus scanning, Virtual Server Platforms, Active directory Services/Azure AD Services, etc.
  • Install, maintain and monitor equipment, which may include network and server infrastructure, Mitel VoIP phone system with both SIP trunking and PRI, end user computer infrastructure, application systems, database systems and associated Networks; i.e. Storage, VoIP, Printing, etc.
  • Develop, maintain and implement data backup systems, power backup systems and disaster recovery procedures, and perform file restorations.
  • Establish and maintain user accounts, profiles, file sharing, access privileges and security
  • Manage hosted resources and environments including but not limited to Rackspace, Azure, AWS, Pantheon
  • Administrate the email server, and research and troubleshoot email delivery problems
  • Maintain and troubleshoot remote access issues and connectivity issues between remote access users and the NACHA computer network, and administrate the VPN.
  • Maintain and troubleshoot telecommunication related problems
  • Work with Web Development to manage NACHA’s public and private IP schema, make changes to the public DNS records, as well as router and firewall appliances, and manage domain name purchases and renewals
  • Work with Helpdesk on configure, issue, and inventory NACHA hardware and software. Assist in the development and maintenance of the HelpDesk platform
  • Act as an escalation point on critical issues for various internal technology groups
  • Respond to critical system issues on a 24x7x365 basis
  • Create and maintain metrics to measure response time and availability for systems
  • Keep management up to date about any issues and escalating in a timely manner
  • Administer company security procedures and monitor compliance
  • Implement project activities as requested. Have knowledge of IT project management standards and contribute, to varying degrees, in the creation of project plans and the analysis and monitoring of project risks
  • Analyze and document business and IT process workflow, and make recommendations where improvements can be made to the overall system and network environments
  • Establish and manage relationships with consultants and vendors of information technology
  • Pursue expansion of knowledge of and skills in current and emerging information technology

Knowledge, Skills and Abilities


  • At least 3-5 years of experience designing, supporting, maintaining, troubleshooting, and administering enterprise environment
  • Experience with Cloud Computing
  • Experience with supporting Linux
  • Experience managing a Windows environment, including but not limited to, Windows Server 2008/2012/2016, Active Directory/Azure Active Directory, Exchange 2016, IIS, SQL Server, MS Office 365 and SCCM
  • Proficiency in Windows networking services such as DNS, DHCP, etc.
  • Experience with Citrix, Citrix Provisioning Services
  • Experience with VMware ESX server
  • Experience with enterprise level backup/recovery tools
  • Strong knowledge of storage concepts, including, SAN and NAS
  • Solid understanding of TCP/IP networking and complex configurations
  • Strong written and verbal communication skills
  • Ability to operate in high pressure environment and successfully handle multiple priorities

Desired Skills and Abilities

  • Knowledge of High Availability, Business Continuity, and Disaster Recovery concepts
  • Knowledge of Scripting
  • Project Management skills

Success Factors

As part of the Administrative Services group, the Systems Technology Department provides support to every department at NACHA and external customers.  In addition to strong customer service skills, the successful candidate will have a wide variety of knowledge and skill sets, and be able to troubleshoot a wide variety of issues. Beyond subject matter and functional mastery, the successful candidate will demonstrate:

  • Ability to operate in high pressure environment and successfully handle multiple priorities
  • Strong troubleshooting skills.
  • Willingness to help staff members with technical issues.
  • Professionalism, responsibility and decorum.
  • Work as part of a team and individually.

Supervisory Responsibilities

  • No direct reports.

Education/Experience Requirements

  • Bachelor’s degree in Information Technology, Computer Engineering or related degree.
  • Minimum 3-5 years’ overall experience
  • Demonstrated skills administrating computer networks. MTA/MCSA/MCSE certifications preferred.

NACHA provides a competitive, comprehensive benefits package to include: Medical, Dental, Vision, Life insurance, Short- and Long-term Disability, FSA, 401k with Match, VAC/SICK/HOL, Wellness Reimbursement and promotes a culture that encourages learning and professional development.

If you are curious and love to learn new things and would like to be a part of a dynamic team, please submit your cover letter and resume to

NACHA is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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