Community Engagement & Crisis Line Services Program Manager
Under general supervision of the Director of the Office for Women & Domestic and Sexual Violence Services (OFWDSVS), directs and oversees all services provided to clients of OFWDSVS through the teams of community engagement services, volunteer services, and hotline and crisis-line services. Uses best and promising practices to develop, improve, evaluate, and manage OFWDSVS' hotline response. Responsible for management issues including personnel, budgeting, data management and reporting, and supervision of team supervisors for a service team. Collaboratively works with other program managers to share responsibility for maintaining state and federal accreditation and certification standards for programs and staff; serve on inter-agency and intra-agency committees and task forces to formulate and implement procedures for the provision of services; represent OFWDSVS at various local, state, and national meetings and events; and provide guidance and direction to facilitate public/private collaboration. Under the guidance and direction of the director, shares responsibility with another program manager for strategic planning and program development.Employment Standards
Any combination of education, experience and training equivalent to graduation from an accredited four-year college or university with a bachelor's degree in social services or human services, or with major course work in a specialty that confers within a community-based service delivery setting (for example, child development and family studies, education, public administration, recreation), or other related field; plus five years of professional experience in the social services, human services, or other community-based service delivery service or setting; two of which included supervising professional staff. A master's degree in an appropriate field may be substituted for one year of the required experience.
CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.
New county employees must complete a criminal background check and a check of the Child Protective Services Registry to the satisfaction of the employer. May be required to provide emergency services work in the event of an emergency or disaster.
An accomplished leader with proven abilities in the following areas: experience in training and outreach strategies, volunteer management, and hotline/crisis-line development and/or enhancement; program development; implementation of budget strategies; contracts management; personnel management practices; staff development strategies; performing in a public or private sector human services organization with diverse programs and client populations; participating in local, regional, and statewide collaborative planning and coordinating opportunities; applying for, monitoring, and reporting on multiple grants at once; data management and reporting; developing, monitoring, and evaluating outcome and performance measures; comprehensive understanding of the dynamics of domestic and sexual violence and its traumatic impact on individual and family functioning, and community impact; ability to contribute to meaningful dialogue to enhance change in the system of values regarding violence and gender; and cultural awareness to address complex needs of diverse populations. A master's degree in social work, human services, public administration, or a related field is preferred.
Sufficiently mobile to attend meetings and events outside the office. Ability to use automated technology. May be required to lift up to 15 pounds. All duties performed with or without reasonable accommodations.
Panel interview and may include exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 711. EEO/AA/TTY.