Student Success Technology Manager

Fairfax, VA, VA
Aug 09, 2018
Oct 01, 2018
Full Time

Job Category : Student Wage / Non-Student Wage

Working hours :

Salary : $25/hour for up to 25 hours a week

Web Announcement :
Student Success Technology Manager

The Center for Academic Advising, Retention, and Transitions (CAART) provides effective academic and transition advising, offers transition courses, develops student leaders, designs and implements retention initiatives, identifies and solves problems affecting students, facilitates communication, and influences policies related to academic success and degree completion. The Center serves as a centralized resource to the advising community of the university. In that context, collaboration and communication with various university offices and external educational constituents in helping students make a successful transition to George Mason University is a primary objective of CAART. Consistent with the University, this unit has a strong commitment to the achievement of excellence and diversity among its faculty and staff and encourages candidates who share this commitment.

The Student Success Technology Manager supports the integration of technology tools to support excellence in academic advising and other student success initiatives. Technology tools are increasingly important in our student success work. The person in this position will take a leadership role in developing and coordinating various network of technology users (campaign working group, trainers, application administrators, referral network contacts, points of contact in various units, etc.). This role is designed to manage technology implementation, adoption, training, end user experience, and data insights with diverse stakeholders. Project management and collaboration skills are more important than technology skills, but the successful candidate will be conversant in how technology works and be able to translate functional area needs to vendors and technology support team members and teach end users to use technology effectively. Specific technology platforms may be changing, but currently include Student Success Collaborative –Campus (SSC from EAB), Banner, Degree Works, Salesforce, and MicroStrategy.

Duties Support Applications Administrators

  • Learn SSC platform capabilities
  • Serve on SSC Leadership Team
  • Coordinate in-person meetings with end user units to determine Platform configuration needs
  • Creatively solve problems to meet end user needs
  • Monitor vendor updates and serve as liaison among product representatives, SSC Leadership Team, and application administrators Promote use of technology platforms
  • Create plan for implementing referrals in SSC platform; serve as project manager (ie: map processes, determine permissions for new roles with SSC Leadership Team, set up referral structure, and coordinate referral network contact)
  • Work with academic advising community to clarify needs, promote adoption, and address workflow solutions
  • Partner with University Life counterparts charged with technology implementation Coordinate training team
  • Develop support materials, both print and video
  • Conduct training sessions
  • Coordinate onsite visits from EAB and prospective vendors
  • Collaborate with Training co-chair to provide efficient, accurate, as needed training support for end users Manage relationship with Vendor(s), Consultants, and/or Technical Support Team
  • Convey needs
  • Troubleshoot and solve problems
  • Serve as primary point of contact for scheduling on-site training days

    Required Qualifications: A Bachelor’s degree with some experience in higher education student services, or a combination of education and experience. The successful candidate will have: a demonstrated interest and capacity in managing technology-related projects, be detail oriented, have strong communication skills (written and oral), and have strong facilitation and collaboration skills. Knowledge of data security fundamentals, data interpretation skills, and commitment to diversity and inclusion expected.

Preferred Qualifications: Master’s degree (in progress or earned). Experience with Banner, Student Success Collaborative, and Salesforce CRM desirable. Data visualization skills. Knowledge of Mason a prior experience as an academic advisor preferred.

Special Instructions : This wage position pays $25/hour for up to 25 hours a week for the 2018-19 academic year. Contract renewal depends on performance and budget.

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Job Close Date :

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