Manager, Driver Management Investigation
Graduation from an accredited college or university with a Bachelor’s Degree in Law Enforcement, Information Technology, Video Technology or related field. A minimum of four (4) years progressively responsible video technology management experience in a politically sensitive environment that may require responding to police, attorneys, and employees at all levels, including executive management.
Or, an equivalent combination of post high school education with eight (8) years of progressively responsible video technology management experience in a politically sensitive environment that may require responding to police, attorneys, and employees at all levels, including executive management.
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
The Manager is responsible for overseeing the Digital Video Equipment (DVE) Program within Bus Services. This is a highly-specialized technical, professional, and analytical management position that will supervise and oversee review of all recorded images on buses which bear on driving behaviors exhibited by bus operators and mechanics that may lead to civil liability matters. The incumbent in this position must have an expert level of knowledge of; Digital Video Equipment, camera maintenance, recovery and storage of video images and associated equipment. The Manager will be responsible for managing personnel that monitor the DVE and is responsible for developing procedures for the recovery of video evidence, chain of custody issues, and legally acceptable methods of video storage. Additionally, the incumbent will be responsible for insuring compliance with WMATA’s policies regarding Standard Operating Procedures, rules and regulations, and also video collection and retention.
Insures that video images are only released to WMATA personnel who have official use of the images, to law enforcement agencies for criminal investigation, pursuant to court order, or through a PARP or FOIA request.
Establishes and maintains a working relationship with BUS, BMNT, COUN, RISK, MTPD, and LABR. Recovers video images upon request from internal or external entities. Utilize qualified DMI staff to recover digital video and coordinate and direct all activities involving the recovery of digital video.
Develops policies and procedures for recovery of wireless video images from buses and timely notification of wireless bus failures and repairs.
Manages the day-to-day operations of the DVE Program and Closed Circuit Television cameras (CCTV) to include the documentation of any request for release (date of release, requestor, etc.).
Establishes criteria for access to DVE/CCTV systems; maintains a list of Authority personnel authorized to recover video evidence, and administers all digital video reports and recovered video images, to include accountability, accuracy, storage and retrieval.
Provides leadership, direction, and management over the DMI staff and the activities of individuals recovering, transporting, or storing video evidence to maintain the preservation, integrity and confidentiality of all video evidence.
Reviews all requests for DVE and ensure copies of the downloaded images are released to authorized parties; retains a copy of all downloaded images in accordance with established policy; ensures employees comply with WMATA's established safety and operating guidelines.
Oversees the staff review function of the department which includes the review of all DVE to ensure that serious matters are addressed in a timely manner and that the appropriate actions have been determined based on the behavior(s) exhibited in the video content.
Reviews all DVE reports, ensuring accuracy prior to being distributed to the requesting internal or other external entities.
Supervises DMI staff to include recommending applicant selection, disciplinary actions, resolution of grievances, assigning of duties, directing work, approving leave request and time sheets, and ensuring appropriate subordinate training is provided. Monitors, trains and instruct subordinate staff. Conducts performance appraisal planning and monitoring and provides feedback to subordinates.
Communicates regularly with all vendors on all new products, technical issues, contracts, and training. Serves as COTR to outside vendors on products that are purchased and being utilized by the Authority in the DMI Program.
Reviews and comments on the program scope to ensure that program status needs, schedule and costs are adhered to; coordination between various departments and aspects of the program occurs; and program elements are cost effective. Conducts research and prepare recommendations for complex program management, technology and business process problems.
Develops processes for random checks of cameras and recording devices at all bus divisions and coordinate repair/replacement as needed. Also, responsible for oversight inspections of locations to ensure compliance with WMATA’s policies regarding video collections and retention.
Maintains compliance with federal and state laws related to privacy and confidentiality ensuring information is shared only on an as needed basis.
Represents the Authority through testimony or other support in Arbitration hearings related to discipline or other matters involving the represented workforce, where video or audio evidence is introduced.
The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Personal Interview
- Skills Assessments
- Verification of education and experience
- Criminal Background Check
- Credit history report for positions with fiduciary responsibilities
- Successful completion of a medical examination including a drug and alcohol screening
- Review of a current Motor Vehicle Report
Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.