Assistant Manager - Patisserie (MGM National Harbor)
Grade: POSITION SUMMARY:The primary responsibility of the Assistant General Manager - Patisserie is to assist with managing the restaurant's operation during shift, supervises service staff, conducts necessary training and provides the best service to the guests and patrons. All duties are to be performed in accordance with departmental and property policies, practices and procedures.POSITION RESPONSIBILITIES/DUTIES:* Assist in overseeing the daily restaurant operations to ensure overall guest experience meets and exceeds expectations* Assist in managing Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements* Assist in managing and monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for the company as well as P & L* Ensure adequate staffing levels are maintained and control budgeted labor cost.* Constantly monitor service levels on the dining room floor and adjust staffing as needed.* Maintain Food Line Check to constantly ensure all ticket times meet property established standards.* Ensure guest satisfaction by approaching every table and making sure the guest's dining expectations have been achieved.* Order products and supplies for the restaurant.* Conduct daily shift meetings.* Conduct and develop regular staff training meetings.* Train all employees on steps of service, sequence of service and hold them accountable to the standards.* Ensure daily operational tasks are performed and completed.* Ensure equipment is in proper working order.* Ensure all areas of the restaurant are constantly maintained for cleanliness.* Practice all necessary sanitation methods to ensure food safety standards are followed.* Ensure necessary tools are provided to staff.* Ensure departmental company policies are followed.* Complete dinner reservations for the guests, if applicable.* Other job related duties as requestedSUPERVISORY RESPONSIBILITIES:* Hostperson* Server* Bartender* Apprentice Bartender* Cocktail ServerEDUCATION and/or EXPERIENCE:Required:* Associates Degree in Business Management, Hospitality, or related field or equivalent work experience.* At least five (5) years of management experience in a high-volume restaurant, preferably in a casino environment.* At least three (3) years of experience in the food industry and previous experience in scheduling and staffing* Effectively communicate in English, in both written and oral formsPreferred:* Bachelor's Degree in Business Management, Hospitality, or related field* Bilingual, English as the primary or secondary language* Previous experience working in a similar resort settingCERTIFICATES, LICENSES, REGISTRATIONS:* Gaming License* Proof of eligibility to work in the United StatesKNOWLEDGE/SKILLS/ABILITIES:* Able to lead and mentor a team.* Have interpersonal skills to deal effectively with all business contacts.* Professional appearance and demeanor.* Excellent customer service skills.* Interpersonal skills to effectively communicate with all business contacts.* Ability to effectively communicate in English, in both oral and written forms.