Manager, Mortgage Operations

NIH Federal Credit Union
Rockville, MD
Aug 06, 2018
Aug 13, 2018
Full Time
Rockville MD Mortgage Operations GENERAL SUMMARY The Mortgage Operations Manager reports to the VP of Lending and is responsible for the successful management of all aspects of the mortgage lending operations from processing the loan applications to the delivery of loans to the secondary market The incumbent provides leadership guidance training and support to the team and ensures administrative and operational compliance with all Investor and regulatory requirements as well as NIH Federal Credit Union policies and procedures MAJOR DUTIES AND RESPONSIBILITIES Mortgage Operations Execution a Responsible for the operational excellence and regulatory compliance as it relates to first and second mortgage loan processing underwriting closing post closing and investor delivery and compliance with all Investors and NIHFCU guidelines a Designs and implements work flow processes and practices from the receipt of application through post closing and loan delivery that results in efficient and accurate loan processing and closing and ensures the highest levels of productivity and quality a Ensures that applications are processed underwritten funded and sold within the required timeframes and without actionable error minimizing repurchases lock extensions and payment of cure fees In addition contributes to overall profitability by monitoring and managing general and administrative expenses a Works with the VP of Lending and SVP CLO to develop strategic directions and sets productivity goals and performance requirements to ensure collaboration with Sales Production staff and other internal external departments in order to maximize funding volume while maintaining strict adherence to NIHFCU policies and investor guidelines a As the ultimate decision maker on residential lending approvals denials holds the highest level of underwriting and exception authority within the department a Maintains responsibility for managing the quality assurance review process and works to prevent investor repurchase requests a Oversees the post closing process and tracking of any trailing documents including but not limited to final title policies and recorded DOTs Mortgages a Provides guidance in resolving complex or challenging loan transactions to yield the best possible outcomes while giving staff the opportunity to develop and recommend solutions a Monitors quality assurance and timelines of workflow by o Analyzing and monitoring team workflow and loan pipeline o Implementing procedures guidelines for uniformity and quality standards o Ensuring adherence to regulatory compliance requirements a Keeps abreast of all new and changing regulatory compliance and investors requirement changes in the mortgage lending industry and takes the training courses necessary to gain the knowledge and understanding needed to implement processes procedures and system updates to ensure compliant mortgage operations a Provides compliance training guidance and tools needed to the mortgage operations team to ensure that the department operates in compliance with all investors requirements federal and state regulations as well as fair lending practices a Assists with the implementation of new mortgage product development efforts and handles new loan products implementation to include the update of the mortgage program guidelines the new product implementation within the mortgage Loan Origination System MortgageBot LOS and the online mortgage application system MortgageBot POS works with the documents provider DocMagic as needed to create the new product specific documents testing and training for the Mortgage Operations Team Staff Development Coaching and Training a Recommends staffing levels and personnel actions such as hiring firing promotions transfers salary actions and staff training a Manages and forecasts staffing needs to support the changing demands of production levels a Accountable for recruiting hiring developing and retaining qualified high performing operations staff a Develops staff through a combination of goal setting delegation training coaching and performance management to ensure all employees have the knowledge skills and abilities to meet performance quality and productivity targets a Performs management activities including but not limited to performance reviews performance improvement plans coaching and training scheduling work hours and cross training a Manages monitors and provides feedback on the achievement of performance goals productivity efficiency and quality of work product Member Service a Provides leadership training and coaching to the operations staff to ensure the highest level of member service throughout the loan process Establishes customer service delivery standards and monitors service levels against such standards on a regular basis a Assists as necessary with the resolution of any customer service issues escalated to management level and exercises professional judgment in further escalating to the SVP CLO or VP of Lending only when necessary a Responds to all escalated loan level scenarios promptly and thoroughly and communicates resolved issues to all stakeholders to further improve processes and or avoid similar problems from arising in the future Position Requirements aA minimum of five years of experience in an operations management role required aA minimum of ten years of mortgage banking operations experience required a Must demonstrate a thorough knowledge of Fannie Mae Freddie Mac guidelines as well as credit union lending policies procedures and regulations a Must possess detailed knowledge of mortgage lending compliance regulations to include but not limited to TILA RESPA Reg Z Reg B FCRA ECOA HMDA HPML QM ATR a Must possess a thorough understanding of the requirements and features of the mortgage loan programs similar to those offered by NIHFCU other private investors and the secondary mortgage market a Competence with Systems such as Microsoft Word Excel Outlook Internet E mail and mortgage loan origination and processing software Excellent oral and written communication analytical and interpersonal skills required a Analytical decision making ability with attention to details a Ability to learn and work in a fast paced work environment a Ability to multitask and prioritize work REQUIRED COMPLIANCE COURSES Ensure that work results and processes comply with relevant laws and with established NIHFCU policies procedures and practices including but not limited to the Bank Secrecy Act BSA Attend all required training or complete and pass all online required training courses as applicable PM Requirements PI

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