ED U-Turn Care Coordinator

Takoma Park, MD
Aug 08, 2018
Sep 12, 2018
Customer Service
Full Time
Washington Adventist Hospital

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. The ED Community Health Worker reports to the Manager of Care Transitions and Management within Adventist HealthCare.

The ED Community Health Worker works in the Emergency Department and collaborates with the patients and other healthcare providers both within the organization and in the community to facilitate patient access to health and social services which enhance the client's health, well-being and his/her ability to adhere to the prescribed medical treatment regimen in the most efficient and cost effective manner possible.

The ED Community Health Worker works with a multidisciplinary team to identify patients who have frequent ED visits, are potential 30-day readmissions, and/or are at increased risk for readmission/revisit. Upon identification of such patients, the ED Community Health Worker will evaluate and provide the services necessary to discharge the patient from the ED both safely and efficiently or assist with determining an Inpatient admission or the Observation unit.

The ED Community Health Worker works with providers in the development of care plans which will allow the patient to successfully manage their health outside of the ED. The ED Community Health Worker will refer patients to Care Transitions and Management team to expand access to outpatient services and to support its mission of reducing readmissions through improving transitions of care.

Principle Duties and Responsibilities:

1.\tWhile in the ED, evaluate, assist with developing and implementing care plans, coordinating, monitoring and evaluating healthcare services to meet an individual patient's specific health care needs in a cost-effective manner.

2.\tCollaborate with patient, family, staff, physicians, and ancillary/community services to promote quality and cost-efficient care.

3.\tAccurately identify and prioritize patient problems using critical thinking skills. Effectively communicate care plans and other client-related activities both verbally and in writing to appropriate personnel and agencies. Demonstrate the ability to use teaching, learning, and counseling skills.

4.\tAct as a client advocate for the development of community resources. Maintain a directory of available services by geographical area and updates others about new services. Consult with others to identify potential community resources for resolving client health, psychosocial, or financial problems.

5.\tFunction as liaison to external agencies and relays information to others which may impact care and/or services of clients. Demonstrate the knowledge and skills necessary to provide services appropriate to the age of the patient. Develop and initiate cost saving strategies to achieve decreases in patient resource utilization.

6.\tCollaborate with regional hospitals. Identifies vulnerable high risk ED and inpatients. Educate
hospital team members and patients about available network services. Attend hospital multidisciplinary meetings to formulate care plans for high utilizing patients. Improve access to mental health resources upon discharge.

7.\tMake follow up calls for recently discharged patients to ensure they are following through with the discharge plan.

Required Knowledge, Skills, Abilities, and Other Characteristics:
•\tBachelor's degree in Health Related Field or health related work experience in a similar field
•\tBilingual in Spanish
•\tprior ED experience preferred,
•\t3 years' experience in a healthcare setting preferred; 1 year prior experience required
•\tUtilize critical thinking to make sound decisions quickly
•\tAbility to prioritize multiple tasks
•\tAbility to interact with various members of health care team
•\tAbility to advocate for patient/family
•\tGood verbal and written communication skills
•\tComputer proficiency in e-mail, Microsoft suite applications (Windows, Excel, Word, Outlook), and the Internet
•\tEvidence of a high level of skill in the identification of problems, care planning, identification and development of community resources, and patient/family teaching required
•\tAbility to work effectively with others to accomplish organizational goals and to identify and resolve problems

Description of Working Conditions:
•\tAtmosphere and environment associated with clinical patient care, and office environment
•\tFrequent pressure due to deadline requirements
•\tRequires judgment that could affect image of organization
•\tMinimally capable of sitting/standing/walking for long periods of time (2-4 hours).
•\tMinimally capable of lifting 20 pounds
•\tMinimally capable of:
•\tStooping, kneeling, reaching, and bending.
•\tResponding quickly and effectively to emergencies
•\tCapable of listening and responding to patients, their families, and staff members both verbally, via telephone, and via email
•\tCapable of visual acuity that permits reading, writing, patient assessment, and monitoring office equipment, i.e., computer, fax and copy machine.
•\tPossesses handwriting skills to facilitate patient documentation and correspondence and capable of handling office machines i.e., computers, copy machines, etc.
•\tExposure to blood borne pathogens, latex
Work Schedule:

This is a full time position working Monday-Friday on the day shift.

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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