Customer Service Advocate

3 days left

Employer
UnitedHealth Group
Location
Frederick, MD
Posted
Aug 06, 2018
Closes
Aug 18, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today!Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.This position is full-time (40 hours/week) Monday- Sunday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (open 24 hours per day- shifts are assigned 4 months in advance). It may be necessary, given the business need, to work occasional overtime. Our office is located at 800 Oak Street, Frederick, MD 21703. There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an e-mail with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: ResponsibilitiesRespond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondenceHelp guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care providerContact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistanceAssist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficientThis role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.Required QualificationsHigh school diploma, GED or equivalent work experienceFamiliarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applicationsDemonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate mannerProficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act uponProficient conflict management skills to resolve issues in a stressful situation Preferred Qualifications1+ years of customer service experiencePrior health care experienceUnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SMCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Key words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class

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