Part Time Key Holder - Hiring Now!
Want to be a part of something awesome? Be part of a team working in one of the most innovative, exciting retail spaces in the country. JOANN has become more than a place where people buy fabric and crafts; it's a place where people come together to celebrate making things with their hands, hearts, and minds. Every day, we strive to inspire creativity in ourselves and our customers. Join us in having courage, cleverness and passion as we help people find their happy place! SUMMARY The Part-Time Key Holders responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members strive to drive sales through advanced product knowledge, innovative merchandising, cutting counter accuracy and an enthusiastic attitude. A Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody the characteristics that tie back to the duties of Brand Ambassador, Operational Excellence, Business Acumen and Inspirational Leader. BRAND AMBASSADOR Greets every JOANN customer and uses the FAST service model to meet the customer's needs Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor OPERATIONAL EXCELLENCE Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency May occasionally cuts fabric for customers or process customer transactions at the cash register BUSINESS ACUMEN Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other event being held at the store Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand Assists leadership in Minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management Works with store management to identify opportunities within the store to drive the business and increase sales/profit INSPIRATIONAL LEADER Works closely with Store Management to identify key tasks and assists in delegating them to Team Members Follows up to ensure tasks are completed well and in a timely manner May act as MOD to open/close store when no member of store management is present Collaborates with other Team Members or store management on projects in a professional manner QUALIFICATIONS Must be 18 years or older and have a high school diploma or equivalent 1+ years of supervisory experience in a customer centric environment Available to work a flexible schedule, including days, evenings, weekends and holidays