Lead Teller

Employer
Union Bank & Trust
Location
Mechanicsville, VA
Posted
Aug 06, 2018
Closes
Aug 20, 2018
Function
Accountant, IT
Hours
Full Time
Position Description This position is responsible for coaching, scheduling, and supervising all tellers within a branch in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals. Position Accountabilities * Provide excellent customer experience * Perform teller functions * Balance cash each day * Manage branch cash expectations including ATM servicing * Identify referral opportunities to contribute to branch goals * Supervise, coach, and train all tellers within the branch to meet branch goals * Assist Branch Manager with performance development of tellers * Analyze reports and coach accordingly * Adhere to all applicable laws and regulations governing bank operations, including compliance with Union Bankshares' BSA/AML Policy and Procedures. * Identify risk and escalate concerns through proper channels * Develop and maintain knowledge of bank products, services, including other lines of business * Other duties as assigned Organizational Relationship This position reports to the Branch Manager.Position Qualifications Education & Experience * High school diploma or equivalent required, associate's degree preferred * Previous cash handling experience required * Teller experience strongly preferred * Customer service experience required * Supervisory experience strongly preferred Knowledge & Skills * Excellent customer service skills * Excellent oral and written communication skills * Ability to exercise sound business judgment * Proficient computer skills * Ability to handle multiple tasks with attention to details * Flexible, able to adapt to change * Shifts may vary for each position offering, depending on business need * Able to stand for extended periods of time and lift objects up to 30 pounds We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.