Implementation Technician

The Judge Group
Baltimore, MD
Aug 06, 2018
Aug 13, 2018
Accountant, IT
Specialty Trades
Full Time
Our client is currently seeking a Implementation Technician This position is responsible for leading the timely installation and service of connectivity products in the Client offices. This includes: Managing the timely installation, training, upgrade, relocation or removal of the products, Coordination and implementation of: Phone, DSL Cable-modem communications and Cabling, Preparation and performance of ASCII downloads, Ensuring patient historical results are available to client where possible, Working with Dispatchers and others to schedule installation events. Single Point of Contact with Client and Sales for status of installation, Follow up with clients to ensure satisfaction with installation and training. Communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk, Conduct a phone survey with the client to identify best Care360 product for the Client, Ensuring accurate and complete paperwork for Installers, Performing post-installation survey to ensure quality. Effective verbal and written communications with technical and non-technical individuals. Knowledge of Medical field strongly preferred Field Implementation resource. Must report 8 -5 everyday to Baltimore site. 95% travel, Break fix experience and Some networking experience.