Vehicle Condition Assessor

Laurel, MD
Aug 03, 2018
Aug 17, 2018
Accountant, IT
Full Time
General Summary:The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service, assessing, recording, and communicating information about appraisals to Buyers/Sr. Buyers/Purchasing Managers for analysis, assisting with customer transfers, completing lot merchandising activities, securing vehicles, and assisting the Purchasing team with additional daily functions as needed. A VCA may also be responsible for various wholesale auction responsibilities.Principle Duties and Responsibilities:Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager's analysis. Accurate optioning of vehicles customer appraisals and CarMax inventory.Perform quality and timely imaging of inventory for vehicle secures, including reading and verifying appraisal sheet information for any discrepancies.Complete vehicle walkarounds including communicating information accurately and in a timely manner.Assist Purchasing Department with maintaining inventory and executing customer transfers.Partner with Inventory and Sales Departments to conduct lot merchandising, as needed. Assist the Purchasing Department with various other projects and office duties, as needed.Complete assigned tasks independently and follow up after completion. Job Specifications:Work requires ability to:Deliver exceptional customer serviceAbility to follow detailed, standardized processes to complete work.Read, interpret and transcribe data in order to maintain accurate recordsMulti-task in a high energy, fast-pace work environmentSpeak and listen effectively when dealing with internal and external customersFunction effectively within other departments in a team-oriented environmentSuccessfully complete New Associate Orientation TrainingSuccessfully complete Timekeeping Training for Hourly AssociatesSuccessfully complete all required online training Working Conditions:Requires walking, bending, kneeling or standing for extended periods of timeAbility to work outdoors or in any inclement weather environment for several hoursFlexible work hours with shifts that may include nights, weekends, holidays Requires CarMax work clothing to be worn at all times when working in the store (acquired through CarMax World)