Store Manager

Employer
La-Z-Boy Incorporated
Location
Sterling, VA
Posted
Aug 02, 2018
Closes
Aug 15, 2018
Industry
Retail
Hours
Full Time
BASIC FUNCTION:Responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience excellence for their assigned La-Z-Boy Furniture Gallery. Represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.KEY RESPONSIBILITIES:Profitability:Responsible for achieving all sales targets and meeting budget requiremeReviews and acts upon all financial opportunities including expense management, margin enhancements and sales driversEducates the staff on the financial realities of running a successful businessProvides feedback and innovative ideas to the MSM on building a more profitable operationSales Culture and Promotions:Hires, trains and retains the highest quality team members who exhibit energy and enthusiasmCoaches to the Company selling model with the passion to drive real actionEnsures all associates maximize the In-Home Design program, marketing initiatives, store promotions, and grass roots programsPresent opportunities for grass roots marketing and community focused events that build sales and support our communities to the Market ManagerUses the Company metrics to coach the proper behaviors needed to be a world class selling organizationCreate an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goalsPeople Development:Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talentKeeps a detailed succession plan to ensure there is never a vacancy in any key positionUtilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficienciesTreasures diversity and staffs to meet the demands of the communityWorks closely with the Regional Human Resource Managers to stay current with all HR training and legal requirementsLeads all store activities with the highest ethical standards and demands the same from their teamsEnsures associates are provided the necessary tools to perform job responsibilitiesImprove all store associates self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.Coach and counsel team based on resultsStore Standards/ Operations:Follows the Company programs to keep a clean, well merchandised storeTrains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.Works with the Market Sales Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)Executes all tagging and sign programs 100% to the Company standardEnsure all associates accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit feesSubmit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.Customer Experience Excellence:Sets the highest standard for customer carePersonally greets and welcomes guests into their storeEnsures the Company plan or better on prospecting new customersIs innovative in finding ways to delight their guestsIs intolerant of any lack of customer caring by the staffOther duties as assignedMINIMUM JOB REQUIREMENTS:Bachelor degree in Business Administration or related study preferred; or equivalent experienFive (5) to eight (8) years of experience managing a business unit, retail background preferredExperience managing in a Retail environment with a strong focus on salesProficient in the use of Microsoft Office, including Word, Excel, and PowerPointThorough understanding of profit and loss, strongly preferredStrong business acumenHighly developed interpersonal and communication skills and experience in building effective and productive working relationshipsProven analytical ability utilizing information technologies in managing the business to translate into strategic planGoal oriented - Energetically focuses efforts on meeting goals, mission or objectiveProven history of managing a team, improving team's performance and productivityProven track record of customer service excellenceStrong attention to detailAbility to work the schedule and hours dictated by business needs, to include evenings, weekends and holidaysSUPERVISORY RESPONSIBILITIES: Responsible for directly leading the leadership team of the store and indirectly the selling and design team.

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