Seasonal Customer Service Representative

Carroll Home Services
Baltimore, MD
Aug 02, 2018
Aug 15, 2018
Customer Service
Full Time
Customer service professionals--are you interested in taking your next career step with an industry leader? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth, we are looking for personable and reliable individuals to serve as Seasonal Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans, and billing issues. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits as well as overtime opportunities during the busy winter season. You will also find room for advancement with us. If this sounds like the kind of career move, you have wanted to make, and if you meet our qualifications, we want to talk with you! Job Responsibilities: As a Customer Service Representative, you will take incoming calls from our customers as well as make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service. Your specific duties in this role will include: Preparing account changes Troubleshooting and resolving customer issues Identifying and acting upon potential new sales opportunities Assisting with customer retention Working with other departments to ensure timely resolution of customer issues Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines Requirements: As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well in both a team environment and independently. You must also be highly detail oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and co-workers. Specific qualifications for the role include: 1-2 years in a customer-facing role; prior experience in a customer service setting preferred Ability to work well under pressure Excellent telephone skills Strong troubleshooting abilities Solid negotiating skills Computer proficient Must be flexible for weekday and weekend shifts--Weekend shift required As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development. As we continue to grow, we will need more good people just like you, and you will find opportunities for advancement to roles of greater responsibility with us. Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer and are committed to a drug and alcohol-free workplace. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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