Residential House Manager
Position Title: Residential House Manager Classification: Exempt Reports To: Residential Director Location: Baltimore, MD Job Summary: North Star is geared to extending quality service to our special need and disabled individuals. The House Manager is required to oversee the operation of all assigned residential programs as established by NorthStar policies, directives and goals. In addition to managing staff, House Managers are to provide outstanding care, service, and act as an advocate for all individuals served. Responsibilities Manages staff and individuals of at least 2 ALU's. Shares in 24 Hour responsibility for the residential operations. Provides direct care coverage in the absence of other staff. Ensures individuals live in a home-like atmosphere, providing a clean and safe living environment based upon DDA requirements. Oversees and maintains financial records of individuals fund, benefits, in-house money, and supply money. Supervises the daily routines of the residence in accordance with applicable standards and regulations. This includes, but is not limited to, environmental, fiscal and medical requirements, individuals' treatment regimens, and ensuring that appropriate written documentation is completed as scheduled. Responds to crisis situations expediently and provides the appropriate input and support needed to resolve the situation. Provides support and assistance to the IP Coordinator in identifying clients' values and needs. Demonstrates knowledge of assigned individuals' goals, goal plans, supplemental procedures, and behavior plans, and assures they are implemented as written. Trains the Residential Counselors in the implementation of the IP. Provides supervision and support to Residential Counselors during any transitions such as Emergency room visits, residential moves, etc. Ensures transportation is available to clients as required by programmatic needs. Ensures that individuals participate in all required/scheduled meetings, appointments, and daily activities. Attends all meetings as scheduled or as directed by the Operation Coordinator. Immediately reports incidents according to Agency policy for Incident Reporting and Investigation Procedures. Is available to participate in the investigation of incidents as requested. Provides direction and support to staff during staff emergencies such as callouts and ensures the unit is properly covered to meet the needs of the individuals as stated in the IP. Maintains Medical and Program Records to assure records are current, orderly, and contain all required documentation. As directed by the Operation Coordinator, provides written documentation of individuals' performance, status, and progress as related to their Individual Plans. Provides instruction and leadership to the Residential Counselor during difficult situations, including but not limited to conflict resolution, OHCQ/DDA surveys, nursing reviews, or internal audits. Requirements: At least two years of supervisory experience. At least two years working with adults with developmental disabilities. Familiarity with DDA regulations. Working knowledge of computers A valid state driver's license, a satisfactory driving record and reliable transportation. Obtain and maintain required Medication Administration Certification. Benefits: Vacation, Personal, Holiday. Medical, Dental and Vision. Life Insurance also available.