Call Center Manager

Bath Saver, Inc. dba Bath Fitter
Goldsboro, PA
Aug 02, 2018
Aug 15, 2018
Full Time
Bath Fitter has rapidly grown to more than 200 markets in the US, becoming one of the largest bathroom renovation company in the country by offering superior customer service. Due to this growth we are seeking an experienced call center manager to represent the Bath Fitter brand of quality and service, build trust with new and existing customers and have a strong desire to be a top leader. Last year was a record breaking year for Bath Fitter and we want to continue that success in 2018 and beyond! To achieve our goal we need to have an aggressive and innovative call center manager to ensure our continued growth. Description: The Primary purpose of a call center manager is to supervise the work of customer service employees to ensure adherence to quality standards, proper procedures, correcting errors or problems as needed. Assume leadership responsibilities for call center tasks participate in meetings and recommend changes to policies and procedures and assist with escalated issues or cases, as needed. Call center managers will work closely with supervisors to evaluate employee key performance indicators and identify training needs and development opportunities. Ensure individual and company goals are met, maintain reports and provide analysis of performance. Provide support and coaching of associates as they advance in the path to succeed. Qualifications: Management experience is required Superior Phone skills High level of energy Motivation, coaching and development qualities Communication skills (written and verbal) with a passion for selling A professional image and high level of integrity Strong organizational skills Must be self-motivated and results oriented Benefits: Paid vacation Health, Dental, and Vision Insurance 401k plans Easily apply by uploading a resume or filling out our on-line application. An individual on our recruiting team reviews each and every resume that you submit. . EOE Franchises Independently Owned And Operated By Bath Saver, Inc., Delmarva Bath, LLC, Iowa Bath Solutions, LLC, Ohio Bath Solutions, LLC, Mid Atlantic Bath Solutions, LLC., doing business as Bath Fitter

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