Assistant Front Office Manager - Washington Hilton

Employer
Hilton Hotels & Resorts
Location
Washington, DC
Posted
Aug 02, 2018
Closes
Aug 16, 2018
Function
Management
Hours
Full Time
The prestigious Washington Hilton is looking for their next Assistant Front Office Manager! An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.This position will report into the Front Office Managers + Director of Front Office and will oversee a team of 3 Front Office Coordinators and 12 Guest Service Agents at this 1107 room property in the heart of Washington DC What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationAssist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and rewardRecruit, interview and train team membersAssist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordinglyOversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-outAssist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans