Bilingual Customer Service Representative

Employer
Level One Personnel
Location
Baltimore, MD
Posted
Aug 02, 2018
Closes
Aug 16, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Level One Personnel is recruiting for a high volume call center located in Baltimore, MD. We are looking for dependable and energetic Fluent Spanish - English bilingual Call Service Representatives. Hours: One 8-hour shift between 7:00am-6:00PM. You must be available for all shifts. Overtime may be required some, not all days of the week. Pay: $14.50-$17 per hour (performance-based pay)- benefits are included Location: Baltimore, MD 21230 Daily job duties include, but not limited to: Handle questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Obtain and evaluate all relevant information to handle inquiries and complaints. Direct requests and unresolved issues to designated resource Record details of inquiries, comments, and complaints in the company database. Communicate and coordinate with internal departments as necessary. Facilitating the communication between our customers/employees/vendors and Spanish speaking individuals with limited English proficiency Other duties as assigned. Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

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